HRdirect Smart Apps Reviews in June 2025: User Ratings, Pros & Cons

I reached out to them interested in a…

I reached out to them interested in a Time Tracking/Calendar product for my small/medium sized company. I was met with a "chat window", I asked several questions with the expectation they would offer to call me and further explain their products. Nope. They never offered to call me, or email me. They sent me a trial account, which was useless as they offer time tracking/calendars, but don't offer time accrual. I would need to do that monthly, manually. No thanks.

Finally received a call back

UPDATE:After I posted my first review and gave them 1 star I received a phone call about a half hour later. While they were unable to fix the problem in the software, I did come up with the idea to delete the 2 employees that weren't working and re-add them and start again. Thank god it was the beginning of the year. After using the software for a couple weeks now, I do like it. When a time off request is accepted it goes right into the attendance calendar. (way less work for me) There are ...

Time Off Request

I like what the time off request is able to do but the app is really slow.I would like to have the employees be able to be assigned to one manager and possibly have an office manager receive the requests as well.

The Application Tracking module does…

The Application Tracking module does not properly communicate through email with the applicants. Instead it sends the correspondence email directly back to the user who initiated the email instead of the applicant? Summary - you cannot currently communicate with your applicants with the email function. Stops the basic function of sending prospects the basic company application to fill out? Update 1/29/19: HRDirect has fixed my issue stated below. It was a timely fix.

So far really friendly

So far really friendly, and sooo much better that paper. My problem is that there is no option to choose Puerto Rico anywhere. We have to choose any state to complete any "country" or "state" field.

We liked the setup of the smart apps…

We liked the setup of the smart apps but was slow to load and would freeze up from time to time. I did not like that you had to click on each day if a person was taking a week long vacation. Also at the end of the year, we did not like the fact that you could not do a mass download, you have to download each employee individually.

Excellent Software and excellent…

Excellent Software and excellent customer service/technical support. Have had two minor issues and they were corrected immediately.

I am pleased with Smart Apps.

I am pleased with Smart Apps. It has helped with the onboarding process of our agency.

Four Star!

I appreciate the attendance application as it makes it much more convenient to use rather than the paper tracking. However, it would be more helpful for our purposes to be able to have a separate bank for sick time and vacation time accruals. Also in the past few days as I've inserted info on the site, there seems to be glitches in not processing and I must sign off/on to achieve my objective. I would still however, recommend this to others.

Love the concept but needs improvement

Love the concept but needs improvement. Apps are slow to load, better instruction on how to use the apps are needed, need ability to put employees under more than one manager and would be helpful to have a phone ap. Thats all I have for now.