Userback Reviews in June 2025: User Ratings, Pros & Cons

"An Elegant Solution - Recommended"

What do you like best about Userback? It's kind of like the old time "suggestion box" but tailored to the online world. Customers and clients can easily and quickly leave comments, draw on the screen and much more very seamlessly. I feel Userback gets more responses than most other feedback tools we've tried. It's great to install on client sites (can also be done privately too so it's not seen by all) and then used for giving feedback to their team or for them to give design feedback to ...

"Timesaver which makes designer-customer feedbackloop a breeze"

What do you like best about Userback? It just plain works. It's easy enough to grasp for all customers I worked with and that alone is a definite pro. The tools is easy to use, even when your customer is not tech-savvy. The handling of the feedback in the backend is slick and easy to keep track of your todo lists. What do you dislike about Userback? Truly nothing to dislike really, this tool is ever evolving and the team behind it is amazing! What problems is Userback solving and how is ...

"Great app with nice features and quick support"

What do you like best about Userback? It's very easy to set up everything and start to collecting feedback from your users. That's the best way to see which aspects you should focus on to improve your app/software/project. What do you dislike about Userback? Maybe some more features could be added in the future, but I dont have any in mind right now. What problems is Userback solving and how is that benefiting you? I get feedback from my users in order to improve my project faster within ...

"Easy to provide feedback, even client like to use it"

What do you like best about Userback? Easy to provide feedback. I had been trying couple of feedback tool, but end up with userback due to ease of use. Client onboarding to use this is smooth and they love to use this compare to another WordPress plugin feedback tool. What do you dislike about Userback? I wish the account key installation could be easier, other than this, nothing that I can dislike about. What problems is Userback solving and how is that benefiting you? Better feedback from ...

"An always-evolving excellent SaaS product"

What do you like best about Userback? That the product is every-evolving. Every few months, a feature or two is added and a current function streamlined or enhanced. What do you dislike about Userback? Won't work on a website that's password-protected. Wish I didn't get an email for every single piece of submitted feedback; I'd prefer a once- or twice-daily digest. Recommendations to others considering Userback: Given the broad range of use situations for the product, it's good for anyone ...

"Userback is the perfect solution for capturing feedback!"

What do you like best about Userback? Usercack is the perfect way to collect and control our user feedback for our website projects and keep it in one location. it also allows you to provide customer support at a high-end level. What do you dislike about Userback? So far so good, i can't wait for the new features that they are coming out with. Recommendations to others considering Userback: Again this is a great software for user feedback, i would recommend it! What problems is Userback ...

"Invaluable Tool for Capturing User Feedback"

What do you like best about Userback? Userback is invaluable to our organization. By putting the tool right into the applications that we develop, we are able to get really straight forward user feedback in addition to capturing sentiment. Even the most basic users know how to use it which frees up a lot of support staff that would otherwise be on the phone or chatting. We also use this heavily in our UAT process with clients to ensure accurate understanding of requirements. What do you ...

"Userback saves hours on receiving accurate client feedback"

What do you like best about Userback? The userback system is easy to install on any website and is even easier for my clients to use. The ability for me to easily add new clients and assign access to specific techs is awesome. The new features they have added with video and images has made it even better. What do you dislike about Userback? An easier way to hide the widget for websites that do not have a login feature like wordpress. Recommendations to others considering Userback: This ...

"Backing up your back"

What do you like best about Userback? I must say project and saas based softwares are can be very useful like this application, you can take live feedbacks and make comments on it like post-it. Got many integrations also notification system. What do you dislike about Userback? Dashboard must be very detailed power users are curious so we want more informations also some integrations are missing there must be more of them What problems is Userback solving and how is that benefiting ...

"Excellent Feedback tool"

What do you like best about Userback? I like the ease of use for my end clients. I send them a super brief description and video (25 seconds) on how it works and they send me plenty of feedback to get their project working. I love it. What do you dislike about Userback? Sometimes the screenshot function is a little clunky or slow. And sometimes there's a little bit of a learning curve. I do wish there was a way to save default settings, as I do the same thing every time and always have to ...