Act! Reviews in June 2025: User Ratings, Pros & Cons

I've used ACT for 20+ years and appreciate the updates and contemporary linkages.

What do you like best? Good integration with popular email programs keeps client information up-to-date. What do you dislike? Better integration with Microsoft Office products What problems are you solving with the product? What benefits have you realized? Keeping tabs on clients and prospects alike. Abeyancing To Do items works well.

Old School CRM Tool

What do you like best? Captures all of my client information - Contact, notes, address etc. What do you dislike? Not intuitive, difficult to navigate, crashes relatively often, will sometimes replace my notes with code for a short period of time. Lots of bugs. What problems are you solving with the product? What benefits have you realized? Captures all of my client information - Contact, notes, address etc.

Remote Database

What do you like best? The technician was patient, knowledgeable and very easy to work with. What do you dislike? That I had to contact support for help - but it turned out GREAT! What problems are you solving with the product? What benefits have you realized? Remote database access

Act has been a great solution

What do you like best? Act is very customizable. You can make it work exactly how it needs to for your business. What do you dislike? It sometimes overlaps data. Sometimes you can be in one record within the database and other data will be in there that is not accurate What problems are you solving with the product? What benefits have you realized? ACT has made my job extremely easier. It allows for me to keep track of talks that need to be done, create reports for my company, and ...

ACT Review

What do you like best? I am able to schedule on behalf of my employees and boss no matter where they are. They can see immediate changes as long as I sync throughout the day What do you dislike? The calendar times change every time you log on from the web. Recommendations to others considering the product: When utilizing ACT, I Recommend cross-training the entire office. What problems are you solving with the product? What benefits have you realized? To solve the time changes ...

Easy to Use

What do you like best? The ability to query the system or export to an Excel sheet. What do you dislike? Nothing that I can think of at this time. What business problems are you solving with the product? What benefits have you realized? Maintaining a membership database. Benefit is to be able to query and export informatino.

Transformative

What do you like best? I can set up all my email campaigns at the start o the year and leave ACT! to it. It's like having another staff member who is better than me. What do you dislike? The inevitable set up niggles BUT the tech support team are so good it's never stressful. They speak human not tech and get stuff sorted. Recommendations to others considering the product Def do a remote training session with the tech people and also watch all the videos. It gets you doing stuff you ...

Keeps my documentation in order

What do you like best? Note keeping, documentation record keeping for court records and possible subpoena/deposing. What do you dislike? The Calendar issues with web program. My other users and I use it to communicate as we travel and communicate via this program. What business problems are you solving with the product? What benefits have you realized? Logging on my phone screws up the calendar times

Act is robust and flexible

What do you like best? Act has incredible flexibility and customization options that allow it to suit any of a very wide variety of needs, both in terms of data to store, as well as how to present it. With the ability to have and use multiple layouts, we can separate how the data is presented to each team, eliminating unnecessary information and placing emphasis and focus on the data each team needs to see. What do you dislike? Act has a lot of rough edges where certain functions seem ...

Works well but can be tempremental at times

What do you like best? The dashboard metrics are really powerful and we can drill out the data we are looking for. What do you dislike? For instance when you send a mass e-mail bigger than a certain file size the process sends 6 emails and stops. No error message or warning is given. Calling tech support only recommended that I move to one of their paid mass mailing products. What business problems are you solving with the product? What benefits have you realized? ACT is an ...