BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

Great Remote Support

What do you like best? It is very user-friendly and provides a lot of information What do you dislike? I cant think of many negative things to say about it. Id like to be able to prompt for elevated permissions after a host has been pinned. Recommendations to others considering the product: Keep up the good work, prioritize security innovations What problems are you solving with the product? What benefits have you realized? We are able to remotely manage servers and ...

Beyond Trust Remote Support - One of our best purchase decisions

What do you like best? BeyondTrust Remote Support gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance. What do you dislike? The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues. Recommendations to others considering the ...

BeyondTrust Remote Support

What do you like best? Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance. What do you dislike? There is nothing that we dislike about this product. Recommendations to others considering the product: Great product to provide remote assist. Very secure What problems are you solving with the product? What benefits have you realized? Provide remote support to end users and ...

Efficient and effective support mechanism

What do you like best? The ability to deploy links directly to end users and use them repeatedly. What do you dislike? Sometimes there seems to be issues with shadowing and multiple monitors (specifically to Wise terminals) Recommendations to others considering the product: Try it, then get it. You'll be glad you did. The product only keeps getting better. I have moved on to another department, but we still use this product. I am not as active as I was when I was on the ...

Remote support that works and is easy to use

What do you like best? The ability see the status of and quickly remote all devices that have the jump client loaded. Also love the ability to have any web attached device to active a remote session via our support web site. What do you dislike? There is not anything that I really dislike about the application. The application, support, sales, rewards program are all top notch. Recommendations to others considering the product: I have used many different remote control ...

Bomgar is great on Remote Desktop Connection

What do you like best? Great remote tool to help users fix their issues on computers, you can send links via email, chat or provide a code over phone What do you dislike? You cannot create links for easy access only emails What problems are you solving with the product? What benefits have you realized? Is easy to use and you can send the links to other users to remote in without any issue

Works Wonderful

What do you like best? Through Beyond Trust we use the Remote Support feature. We enjoy the system but it is different than anything else we have used before. What do you dislike? We sometimes to have issues elevating while using the remote support. It is taking some getting used to but we are getting there. It is different than any other program we have used that offers Remote Support. What problems are you solving with the product? What benefits have you realized? We have ...

Remote Support That Always Works

What do you like best? I had a remote computer added in Bomgar that I had forgot about and had been there for at least 5 years. I suddenly needed to access it and it just worked. Unbelievable! What do you dislike? The settings screen is way too complicated with way too many options. This should be streamlined and narrowed-down. What problems are you solving with the product? What benefits have you realized? I can remotely access any computer under my management in seconds. I ...

Great secure remote access software

What do you like best? I like the tools available when I’m remotely accessing a computer. For example, you’re a few clicks away from a file transfer or administrative command prompt. It takes a lot of clicks out of what you’re trying to do. What do you dislike? There really aren’t any negatives that I’ve experienced. Recommendations to others considering the product: Good remote access software. Definitely try it out. What problems are you solving with the product? What ...

Excellent remote support

What do you like best? I like that you can remote into a machine and interact with the user so that you can view what they are experiencing issues with. What do you dislike? I find it difficult when you need to elevate due to permissions, sometimes the session will disconnect. Recommendations to others considering the product: Use it on a trial basis, but it is an excellent piece of software for the commercial industry. What problems are you solving with the product? What ...