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9.2

Spot Score

Bright Pattern - Call Center Software

Bright Pattern Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly elevate your call center with Bright Pattern.

4.5

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Bright Pattern Reviews & Ratings

4.5

Very Good

Based on 79 ratings & 95 reviews

Rating Distribution

Excellent

(80)

Very Good

(8)

Good

(6)

Poor

(1)

Terible

(0)

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Showing 51-60 out of 95

SH

Spencer H

11/15/21

5 out of 5

"So Glad I Switched!"

What do you like best about Bright Pattern? Bright Pattern has many similar features I have liked about other call center management systems but so far I have enjoyed actually having customer service, great reports, and reliable service that doesn't break down all the time!

BC

Brandon C

03/10/21

5 out of 5

"Solid software with an incredible integration team"

What do you like best about Bright Pattern? Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy.

GG

Gerry G

03/03/21

5 out of 5

"Best in the Biz!"

What do you like best about Bright Pattern? Very powerful software & great customer service. What do you dislike about Bright Pattern?

JG

Jowie G

12/22/20

5 out of 5

"Cloud Contact Center Managing made easy"

What do you like best about Bright Pattern? It is cloud-based solution which can be accessible anywhere you are. Administration portal is intuitive and building call flows never been this easy.

AU

Anonymous User

12/10/20

4.5 out of 5

"Great Omnichannel platform"

What do you like best about Bright Pattern? True Omnichannel platform with great flexibility. The implementation timeline is short compared to other ACD platforms.

AU

Anonymous User

12/10/20

4.5 out of 5

"Great Omnichannel platform"

What do you like best about Bright Pattern? True Omnichannel platform with great flexibility. The implementation timeline is short compared to other ACD platforms.

AU

Anonymous User

12/10/20

4.5 out of 5

"Great Omnichannel platform"

What do you like best about Bright Pattern? True Omnichannel platform with great flexibility. The implementation timeline is short compared to other ACD platforms.

AU

Anonymous User

11/13/20

4.5 out of 5

"Great experience"

What do you like best about Bright Pattern? The software is easy to use for every agent What do you dislike about Bright Pattern?

AU

Anonymous User

11/13/20

4.5 out of 5

"Great experience"

What do you like best about Bright Pattern? The software is easy to use for every agent What do you dislike about Bright Pattern?

AU

Anonymous User

11/13/20

4.5 out of 5

"Great experience"

What do you like best about Bright Pattern? The software is easy to use for every agent What do you dislike about Bright Pattern?