Bright Pattern Reviews in June 2025: User Ratings, Pros & Cons

"Reliable omni-channel move to the cloud "

What do you like best about Bright Pattern? Platform is very reliable. Team is great to work with and we have no problem with integrating our applications What do you dislike about Bright Pattern?

"Retail support Representative"

What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,

"Retail support Representative"

What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,

"Great Omni-channel Support Tool"

What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.

"Great Omni-channel Support Tool"

What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.

"Great Omni-channel Support Tool"

What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.

"Bright Pattern is an innovative and easy to use omnichannel contact center software"

What do you like best about Bright Pattern? I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software is required to start a build. I have call center ...

"Easy to Administer and Powerful Features"

What do you like best about Bright Pattern? Ease of administration, loaded with features, rock-solid stability, very secure. What do you dislike about Bright Pattern?

"Best Omnichannel contact center platform "

What do you like best about Bright Pattern? After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all features we wanted are out-of-the-box. Integrations with IBM Watson provide rich analytics and self service capabilities through the IVR and virtual agent. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built ...

"BrightPattern is the best customer service I have ever had."

What do you like best about Bright Pattern? Customer service. Brightpattern Customer Service is second to none. Have not dealt with better in 25+ years of IT Experience.