BrightHR Reviews in June 2025: User Ratings, Pros & Cons

On-boarding with Faiza

Many thanks to Faiza for her unbelieveable patience as part of our on-boarding process, which was not helped at all due to IT issues at my end (which she also managed to navigate me round). Nothing was too much trouble and even the request for an immediate follow up call to help me with an issue was actioned straight away.

It was so refreshing toIt was so refreshing to speak with Darren this morning. I explained the help I needed and Darren took control and answered my question with full support. He logged into my sys

It was so refreshing to speak with Darren this morning. I explained the help I needed and Darren took control and answered my question with full support. He logged into my system and helped me with a tricky problem. Darren was clear and friendly and confirmed that all was now complete. His tone, attitude was friendly and professional and I was really grateful.

Helpful Support

Bradley from support centre was really helpful in resolving my issue today. He understood my concerns and called me with a resolution quickly - he was friendly and polite.

Excellent Service

Jason was very helpful and supportive throughout. Communication was excellent, he was approachable and professional. I highly recommend the service.

Rachel was fantastic!

We had our first on-boarding session with Rachel yesterday, and she was truly fantastic. She answered all our queries, and provided brilliant solutions when we were trying to work out how the system can suit our company structure. Very glad to have Rachel as our Account Manager!

thank you

Thank you so much,

to the point and helpful

to the point and helpful, friendly advice

Great service from BrightHR support…

Great service from BrightHR support team today (Cameron). Quick effective advice given that instantly resolved my problem. Thanks for your support today.

NEW TO BRIGHT SOFTWARE

I am new to Bright software for holidays; absences etc. Adil was very knowledgeable and patient too. He answered my many questions on the software, with ease and made it very easy to understand. He is a great asset to your organistaion.

Mark was really helpful

Mark was really helpful. Found a solution for us that was good for everyone. Unlike other companies who don't seem to want to find a compromise, Mark went above and beyond to help.