cleverbridge Reviews in June 2025: User Ratings, Pros & Cons

Very prompt response …

Very quick response and a very rapid resolution of my concern. The team provided me with all the info I need and kept me informed of what was happening/needed to happen. Very impressed with the prompt response

Staff were helpful and the process was…

Staff were helpful and the process was done promptly

trouble with my Endnotes…

I was having trouble with my Endnotes and then had another problem when I went to buy the replacement. I made some mistake and bought 3 copies. These folks solved the problem promptly and politely. I appreciate that.

Made a onetime purchase of CCleaner

Made a onetime purchase of CCleaner, a year ago (never meant to be a subscription), Cleverbridge used the bank details to take the money for another year without my consent (also never heard of Cleverbridge before they took a payment out of my bank account)

Excellent Customer Support

First, I should mention that a received a timely response and full satisfaction from Customer Service on the Sunday of Labor Day weekend. I certainly did not expect this. As for the reason for my contact, I received notice from my credit card company that I had a charge that was questionable. It was a subscription renewal for a program called Draft Sight from Cleverbridge. Since I am now retired, I no longer need the program. I requested cancellation of my subscription and a full refund of ...

Quick refund.

I bought software that wouldn't work on my computer. I wrote requesting a refund. Within a day customer service had issued a refund and also made sure the software subscription was cancelled.

Professional

Professional, polite and efficient.

Cleverbridge resolution

My issue was addressed on the day that I made the inquiry, and within a few hours, the whole thing was settled and resolved. I wish that other companies would provide this level of service.

Great support

Great support! Thanks for managing my wrong transaction so promptly!

Quick and understanding responses

Our company recently went through a merger and the old company had some hidden subscriptions we were not aware of through Cleverbridge. Additionally, we did not have access to the email they used for Cleverbridge. Their support staff was understanding and very quick to reply over email. I was able to cancel the subscription and receive a refund for these services which we were not using.