DoneDone Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use"

What do you like best about DoneDone? Simple and easy to use platform that doesn't require a long onboarding and training process. What do you dislike about DoneDone? It would be great to have a summary view with the number of tasks in each stage. As well, as an analytics section to review progress by project, ticket stage, team etc. What problems is DoneDone solving and how is that benefiting you? We use the platform to track web development projects, issues, bugs and feature requests that ...

"Amazing Support ticketing app and PM tool"

What do you like best about DoneDone? the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and effective to use. The project features are simple, but complete and super easy again to use, which is a big plus in my case. What do you dislike about DoneDone? i would love them to have a widget for the website to integrate properly as a ticketing support system. Some custom color would be indeed nice (if we could add a bit more of "customization" ...

"Good shared inbox system"

What do you like best about DoneDone? Ability to see customer conversation history easily What do you dislike about DoneDone? Poor search functionality. Works like a filter system on the title instead of a proper search on the email body. What problems is DoneDone solving and how is that benefiting you? Ability to properly control our support desk tickets and have visibility

"Lacking basic time tracking integration."

What do you like best about DoneDone? The UI and ease of use make understanding everything much easier. What do you dislike about DoneDone? Simple things like time tracking should be built in without the need for a separate paid service. What problems is DoneDone solving and how is that benefiting you? Tasks and support tickets in one place.

"DoneDone is a clear and easy to navigate ticketing system"

What do you like best about DoneDone? I like that it does not have thousands of features - just tickets on boards that you can see and sort. It eliminates the friction and help better issue management What do you dislike about DoneDone? Exporting tickets to a spreadsheet could work better. Also the filtering system is slightly overcomplicated - it would be better if it works like filters in the Google spreadsheets What problems is DoneDone solving and how is that benefiting you? It is our ...

"Simple but powerful"

What do you like best about DoneDone? Easy and straightforward ticketing system, great UX and UI What do you dislike about DoneDone? Inability to restrict view access to specific comments in a ticket What problems is DoneDone solving and how is that benefiting you? Vital part in tasks handling and QA testing

"Great management tool"

What do you like best about DoneDone? Usability, very easy to use. Able to start using without any training or manual What do you dislike about DoneDone? Not all integrations are available for two way integration What problems is DoneDone solving and how is that benefiting you? Ticket management and task management

"Great Program"

What do you like best about DoneDone? ease of setup, simple, straightforward. Keeps good track of our issues. What do you dislike about DoneDone? It used to be a lot easier to change status on items. Changes were made to the programming so instead of closing an issue and it fell to bottom so you could see old issues, the sort is no longer as good as it originallly was. What problems is DoneDone solving and how is that benefiting you? We use it for issue tracking across our small business. ...

"Simple, yet effective"

What do you like best about DoneDone? Lightweight and easy to use; great for smaller teams What do you dislike about DoneDone? Lack of integrations and features.. no tables, emails display weird, and poor reporting for resolution / first response time due to them not abiding to office / business hours What problems is DoneDone solving and how is that benefiting you? They've implemented a few key changes, but nothing that has improved our workflow.. the reporting of time is the biggest issue ...

"We have solved support and product delivery in one tool"

What do you like best about DoneDone? Simple and clear board and detail of each ticket. What do you dislike about DoneDone? I miss the ability to manage custom fields. What problems is DoneDone solving and how is that benefiting you? It centralizes the communication, development and maintenance of all our digital services and products in one tool. So we have the opportunity to solve everything together and to look for connections between products.