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Exotel - Call Center Software

Exotel Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Exotel Reviews & Ratings

4.4

Very Good

Based on 16 ratings & 76 reviews

Rating Distribution

Excellent

(49)

Very Good

(21)

Good

(5)

Poor

(0)

Terible

(1)

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Showing 31-40 out of 76

AM

AbdulSaad M

03/09/23

4.5 out of 5

"Its very user friendly to used for agents and supervisor and many good feature to used in same tool."

What do you like best about Exotel? 1. It was very nice to use for agents. 2. Dialing is good.

CR

Chetan R

03/09/23

4.5 out of 5

"Pretty satisfied with the SMS service of Exotel"

What do you like best about Exotel? We are using Exotel for sending SMS to users. I must say the pricing, service & support of Exotel is top quality. Highly recommended

SA

Shriniket A

03/09/23

5 out of 5

"Simple Set-up and Execution"

What do you like best about Exotel? Easy to set up the IVRs and support is amazing What do you dislike about Exotel?

MA

Mayuri A

03/09/23

5 out of 5

"Easy to use solution"

What do you like best about Exotel? It is easy to add a new exophone and manage inbound calls by making the workflows. It is very quick ad you can your customer helpline up and running in merely 15 minutes.

TL

Tarun L

03/09/23

4 out of 5

"easy to plugin"

What do you like best about Exotel? easy to onboard & user-friendly dashboard. Good customer support & flexible pricing plans. What do you dislike about Exotel?

AH

Anil H

03/09/23

4 out of 5

"Exotel Omni Channel capabilities and CX experience"

What do you like best about Exotel? Their OMNI Platform offerings comes with cost effective price and meet the client requirements in line with their expectations. They do ensure compliance and security aspects which are paramount for us

VL

Vishal L

03/09/23

5 out of 5

"Very good customer service"

What do you like best about Exotel? The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten.

SK

Senthil k

03/09/23

3.5 out of 5

"Exotel user for 2 years"

What do you like best about Exotel? The productivity has been improved using the exotel What do you dislike about Exotel?

SG

Sandesh Govalkar T

03/09/23

3.5 out of 5

"Cloud telephony without frills"

What do you like best about Exotel? Robust infrastructure with fairly good uptime. What do you dislike about Exotel?

DJ

Dinesh J

03/09/23

5 out of 5

"Review for Exotel"

What do you like best about Exotel? Offers above 99% uptime and great call completion rate.in addition to this, Exotel has a driven team working around the clock to give the best client experience.