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Exotel - Call Center Software

Exotel Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Exotel Reviews & Ratings

4.4

Very Good

Based on 16 ratings & 76 reviews

Rating Distribution

Excellent

(49)

Very Good

(21)

Good

(5)

Poor

(0)

Terible

(1)

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Showing 41-50 out of 76

AK

Abhishek K

03/09/23

5 out of 5

"Exotel products for Contact Center Communication are great for startups"

What do you like best about Exotel? Exotel products are plug-and-play. We set up our API and Call flow in minutes, and it can be customized to a very advanced level only using GUI. The option of integrating Whatsapp and SMS will call center solutions gives it a good edge over competitors

RS

Rohan S

03/09/23

5 out of 5

"Comprehensive Customer Experience Tool"

What do you like best about Exotel? Easy to build workflows, allows you to send SMS and WhatsApp to customers. The calling facility and easy to integrate APIs are a win-win for our teams

SC

Sugandha C

03/09/23

5 out of 5

"convenience at its best"

What do you like best about Exotel? It is a very easy platform to use. the team is also very supportive and provide handholding support till you need. What do you dislike about Exotel?

VU

vijay u

03/09/23

5 out of 5

"quick response on raised ticket quick resolution on time"

What do you like best about Exotel? technical and support team sound good, they understand the requirements and provided us solution What do you dislike about Exotel?

AC

Arpit C

03/09/23

5 out of 5

"Best IVR Solution"

What do you like best about Exotel? Ease of API Easy User Interface

NM

Nitin M

03/09/23

4.5 out of 5

"We are Using Exotel for a time, and this is much easier software."

What do you like best about Exotel? You can Easyly Configure any kind of required flow What do you dislike about Exotel?

OP

Onkar P

03/09/23

4.5 out of 5

"Exotel IVR tool is best for BTL activation"

What do you like best about Exotel? Accurate response from the receivers for the most effective marketing campaigns. What do you dislike about Exotel?

AB

Abhishek B

03/09/23

4.5 out of 5

"Sophisticated telephony solution with super API and documentation"

What do you like best about Exotel? easy to use APIs and even easier integrations and billing process What do you dislike about Exotel?

DK

Dev K

01/12/23

4 out of 5

"Call and SMS Tool"

What do you like best about Exotel? The UI of the software is straightforward to use and can check the call records of anyone very quickly, as it is listed right on the home page of the tool. The software consumes low internet data and one can change their online status easily

MR

Mona R

01/01/23

3.5 out of 5

"Expotel is super to connect"

What do you like best about Exotel? Exotek is very helpful in connecting people. It records the call, and we can quickly locate the recordings with all details and briefs.