FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

Excellent remote support, loads quickly, very, very good.

What do you like best? Good load speed. Shows last IP client connected to. Handles multiple screens well. Competitive price. Good access to support/developers. What do you dislike? Uses IE's cookies to store preferences. When IE gets reset, I have to login again. Recommendations to others considering the product: Buy it. The unattended client is excellent. They continue to improve it rather than sitting around like their competition. What problems are you solving with ...

My cornerstone for nearly a decade.

What do you like best? Ability to organize clients by company and individual computers. What do you dislike? How the updates generally fail to update and consequently require re-installation of the software entirely. (minor irritation) Recommendations to others considering the product: support for Mac's What problems are you solving with the product? What benefits have you realized? Clients IT needs

Remote connection nice and simple

What do you like best? Ease of use for customer to connect me. Being able remotely reboot computers and access task manager What do you dislike? Doesn't work on Macs. Also when a UAC screen pops up would like to see that screen Recommendations to others considering the product: make it mac compatible What problems are you solving with the product? What benefits have you realized? Setting up printer drivers, setting up MFPs to scan on network

Easy remote support solution for my customers

What do you like best? Quick and easy for my customers to allow me access for remote support What do you dislike? I wish that would provide Macintosh connectivity. Recommendations to others considering the product: Give it a try. It's ease of use and functionality is equal to or better than the competition. What problems are you solving with the product? What benefits have you realized? I am able to provide remote services in my computer repair business, such as ...

FixMe.IT has been a real help

What do you like best? It is very easy to use for our help desk or any other IT person that will do the remote help What do you dislike? Not a whole lot, it does what we are looking for in this particular case Recommendations to others considering the product: Low cost and robust toolset beyond our use case. Super easy to use and very reliabel What problems are you solving with the product? What benefits have you realized? Primarily issues that are centered around ...

It's Easy and Useful

What do you like best? The quick ability to get connected to the clients who are experiencing issues. What do you dislike? Sometimes, the connection feels a bit off, but that may be due to clients connections. However in some cases where I know the client has a good connection, sometimes it still staggers. Recommendations to others considering the product: It's really simple to use. You get a client code, and you're connected. What problems are you solving with the ...

I use Fixme.it every day

What do you like best? Easy of use, categorizing/grouping my clients What do you dislike? Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability Recommendations to others considering the product: I use Team viewer for Apple products What problems are you solving with the product? What benefits have you realized? Troubleshooting software issues, watching user while using the software, browser ...

Affordable go to support software

What do you like best? Fixme.IT is a very affordable solution for IT support professionals. It offers offline access, ad-hoc access, and file transfer at a much better rate than competitors. What do you dislike? Wish there was support for IPAD / Adroid . What problems are you solving with the product? What benefits have you realized? Branded support is a great option that makes my company look more professional.

FixMe.IT is wonderful...

What do you like best? I have used many remote programs and have been using FixMe.IT since 2013 exclusively. This remote program is easy for clients and has been extremely reliable and stable. What do you dislike? This is not much to dislike, only change I would recommend is separating the show desktop view desktop icons further apart so you do not click on the wrong one. That happens from time to time but totally a user error. Recommendations to others considering the product: ...

Great product

What do you like best? I like the unattended access and the grouped list of PC's. Ideal for support What do you dislike? Would be great to have an Ipad/Iphone app so I could give support on the move. Recommendations to others considering the product: Ideal for support and training What problems are you solving with the product? What benefits have you realized? Remote IT Support for our software