FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

This is a fine service for the price.

What do you like best? I like the fixed yearly cost. I like the ease of getting my customers connected What do you dislike? I wish I could push files down to my customers. I would like the option to present to a group of customers at the same time. What problems are you solving with the product? What benefits have you realized? I resolve software and handheld equipment at my customers sites. It saves hours of driving in a local area.

FixMe.IT is the best remote access for the price.

What do you like best? It has a simple interface and I like how it lets you know if the user is "working" or not before you remote in. Cool feature as sometimes I don't want to disturb the user. Drag and drop file transfer dead simple. More reliable than TakeControl, MSPAnywhere or Splashtop IMO. It allows for branding as well. Nice. What do you dislike? I wish there was a mobile app and even a Mac app. That's really my only complaint. Recommendations to others considering the ...

Great Remote Support Tool; Better Price!

What do you like best? Simple interface with all the basic features you need. Easy to remotely support a lot of computers (~100). Great tool for IT tech support or people who want to be able to help their parents out with computer issues from afar. The price is extremely affordable for the features it provides. What do you dislike? I would like some more features, but cannot be picky at this price point compared to other solutions. One basic feature that should be added is the ...

Best Tool in my Toolbox!

What do you like best? FixMe.IT has been a reliable and feature-rich remote access tool for many years. It is easy for clients to connect on their end, and permits me to work with clients across the country. File transfer tool is excellent. What do you dislike? It is strictly a peer to peer tool. Occasionally I have wanted to have several different clients in a single session (a three way connection) and had to try other tools for it. Also, it is strictly a Windows tool. I have two ...

Easy Way to Connect with Patients

What do you like best? The software is very easy to use on the user end and very easy to instruct patients on how to get the connection code. What do you dislike? Some patients are not able to use the system if they're work computer blocks it. Also, to my knowledge, it still does not work on a Mac. Recommendations to others considering the product: Very easy to implement and use What problems are you solving with the product? What benefits have you realized? I am ...

FixME.IT review

What do you like best? It's very easy for the client to download and install the software and start the session with me. It's always reliable, even in Safe Mode What do you dislike? There's nothing really that I don't like about it. It might be handy sometimes to be able to remote control Apple Macs, Android and iPhones/iPads Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? It ...

Cost effective and works every time.

What do you like best? This was very easy to integrate into our website and also so easy for even novice tech support to use we have never strayed since first signing up. Allowing you to buy in at first as a young start up by purchasing a set amount of sessions was a massive factor in me getting involved from day one. What do you dislike? The lack of Mac client support at the moment is frustrating but is on the way Im assured and once thats in place I will struggle to find a fault. ...

Reliable for years

What do you like best? Consistency. In the many years I have used FixMe, the product has been extremely consistent in both use and installation. What do you dislike? I really don't have anything that I dislike about the product Recommendations to others considering the product: Easy to use, very consistent, have never had any issues regarding different OS's. What problems are you solving with the product? What benefits have you realized? We provide IT support using ...

Simple Concise excellent tool

What do you like best? I like that Fixme.IT is flexible enough to allow me to work on multiple machines at a time. Also the program on clients isn't intrusive and works flawlessly 99.9% of the time What do you dislike? there's not much to dislike. At times I wish I could lock out user input while utilizing the tool but that is a small complaint. Recommendations to others considering the product: Research pros and cons...it is a very effective tool for what it does and ...

Excellent Product

What do you like best? I love how i'm able to show the end user my screen when i'm trying to explain how to properly do something. What do you dislike? How i can't define on logins between my IT department what end users they can see when unattended access is put on those computers. Recommendations to others considering the product: Allow the ability to only allow certain computers to be view able to certain expert users. What problems are you solving with the product? ...