FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

Excellent reliability and value - needs MAC support added

What do you like best? Fixme.it works everytime I need it and that's usually in a clutch with exasperated users. Also like that it will support two concurrent support sessions now. What do you dislike? I have a growing number of MAC users and I need to be able to support them as well. Please seriously consider adding this functionality. Recommendations to others considering the product: This a very efficient and reliable tool with powerful features (sees dual monitors) ...

Easy To Use

What do you like best? This remote tool is honestly really easy to use for me so far. I love this tool as it is very user friendly and provide easy instruction as well as easy file transfer and efficient use of the remote session. So far this tool is really light weight and doesn't consume a lot of computer memory or ram. Fast and efficient tool compared to other heavy remote softwares. What do you dislike? What I really don't like about this software its that it really has limited ...

FixMe.IT Review

What do you like best? It is a very simple, yet effective program for IT support. What do you dislike? It can be difficult to install on PCs if the user is not readily available. Recommendations to others considering the product: It is easy to use and gets the job done. What problems are you solving with the product? What benefits have you realized? We have been able to remotely take care of issues faster than previously.

Reliable, easy to use and reasonably priced.

What do you like best? Reasonable price, easy to use with non-technical clients. What do you dislike? Does not yet work on Apple Mac computers. Recommendations to others considering the product: Works great. What problems are you solving with the product? What benefits have you realized? Client support.

Fixme.IT gets the job done.

What do you like best? Ease of use, ease of installation. End users have an easy time figuring out how to authenticate a support session. Has an unattended access client, which is very critical since we are mainly supporting in-house machines across several campuses. What do you dislike? No support for iPhone/Ipad/Mac and Android products. Would like to see a file transfer module so I don't have to rely in invoking third party apps to transfer files. Recommendations to others ...

Great Product

What do you like best? We love the feature set that FixMe provides - it is comparable to the larger titles out there. We also liked the price point a lot. Support is also good which is important. What do you dislike? Noting to comment here. Noting to comment here. What problems are you solving with the product? What benefits have you realized? We do remote support and training on Windows desktopss and servers.

FixMe.IT Works for WeAreTheService Inc

What do you like best? FixMe has easy instructions to assist users in using their software. We have not had occasion to contact FixMe online support or the online support documentation. We spend less time in the setup of internet connections with our customers. The software is very lightweight, robust, and adaptable to our way of doing business. There is ample flexibility to create support tickets and use support narratives. It works well across Microsoft Windows ...

Great Remote Support Software with Useful Features

What do you like best? This is a great piece of software that has helped me grow and expand my services. I started offering computer training and on-site repairs, FixMe.IT has enabled me to save time and money by resolving software issues remotely at a mutually convenient time for both myself and my clients. Other options on the market were just not cost effective. I especially love the unattended access and ability for clients to enter their login credentials without me having to see ...

Simple, fast and lot's of solid features

What do you like best? fixme.IT was easy to get started, simple and fast to get clients connected, and their customer service has been highly responsive and answered all our questions. They have all the features you would expect for the price, and then some nice additional ones you don't see at this price-point like 2FA, non-admin rights required for install, and two-way desktop. And we've found it's at least as fast and simple as teamviewer to get a client connected to us. ...

one of the best remote access tools out there

What do you like best? Fixme.it is easy to use and packed full of standard features that seem to be add-ons with other services. The cost is so low it feels a little like you are stealing when you pay the bill. They are constantly adding new features and their support is fast and accurate. What do you dislike? I have no dislikes, but I would love to see a mobile client. Recommendations to others considering the product: Just give it a try. It will beat your current support ...