FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

Review of Tech-In-Line

What do you like best? The ability of the software to reconnect if a connection is lost. What do you dislike? No one answers the phone. On a few occasions in the past when I have been in the field and I needed to chat briefly with someone, it appears that email is the only way. This is a minor issue. I'm not fond of the requirement to pay for full access for a second technician to briefly log in to solve another technician's issue. I would like to see a discounted rate for a ...

Does the job.

What do you like best? I like the fact I can log into multiple pc's at the same time and I don't have to disconnect the software. Also you can setup unattended clients if you need to log into someone's pc after hours when they are not there. What do you dislike? At times the program will lock up but that a lot of times has to do with the internet connection of the end user. What problems are you solving with the product? What benefits have you realized? We resolve software ...

Great value Especially for the price.

What do you like best? We do not need this type service often so I did not want to spend a lot of money. The service does everything we want and does not break the bank. What do you dislike? I have not found anything that I dislike about this product. What problems are you solving with the product? What benefits have you realized? Providing support to my technicians in the field and we are able to help customers resolve issues like firmware updates with out having to roll a ...

Great uses for fixme.it

What do you like best? The best option on the fixme, is on unattended remote and just the client link i have complete ability to transfer files and restart and stay connected. What do you dislike? I really wish that the expert end of the Techinline Support had an app for ios so I could use the expert end on my iPad. Recommendations to others considering the product: if possible create your custom client file and send to them via email or put a link on your webpage for them ...

Great Remote Software Tool

What do you like best? It works and it is really easy to walk a user on how to get a session going. What do you dislike? That I need to have a user available, unless I install something else What problems are you solving with the product? What benefits have you realized? Working with our remote users

VERY helpful app!

What do you like best? The fact that it has saved me a TON of driving around town to fix simple computer problems. What do you dislike? Wished it worked on Macs, I don't do many, but get an occasional request. What problems are you solving with the product? What benefits have you realized? Time and fuel savings

Satisfied End Users

What do you like best? It's easy to use, regardless of the technical level of the end user. I just tell them to go to fixme.it, start a support session, and give me a client ID. The Session Usage Reports makes it simple to keep track of time spent on systems. Overall, it's a great remote platform. What do you dislike? I really can't say I 'dislike' anything with this package. I might get 'annoyed' at how it handles multiple screen support sessions. Kinda rather it just let me ...

FixMe.IT

What do you like best? Easy to get clients to navigate too and get running What do you dislike? I would like a few more options like the ability for me to install a button that comes into my console because they require help. We use this as internal assistance Recommendations to others considering the product: It's Easy to use and easy to train on What problems are you solving with the product? What benefits have you realized? The ability to assist with issues and ...

Great cost effective product

What do you like best? Mutiple connections at the same time and multiple desktops and no need to have client on beforehand. What do you dislike? Limited feature set. Not quite as reliable as previous on processor intensive systems Recommendations to others considering the product: Great value product What problems are you solving with the product? What benefits have you realized? Cheaper costs than we had before and allows more remote connection clients.

Have had no problems. Wish it was a little easier for my clients who are technically challenged.

What do you like best? I can remote and restart and still be able to reconnect What do you dislike? It's a little hard to connect. I wish the number could be received via a website and I could then get it from them and do the connecting without them have to download. What problems are you solving with the product? What benefits have you realized? IT