FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

Great for on-the-fly support

What do you like best? I really like the ease of helping a user establish a connection of the phone. It is a simple process that allows me to connect quickly with little phone instruction. What do you dislike? The download on the client side can be a little slow. What problems are you solving with the product? What benefits have you realized? I use this software for clients that don't have a monitoring agent. It is great for first contact with a new user or for users I ...

FixMe fixed everything

What do you like best? The thing I like most about this product is its ease of use. Its so simple to get connected! What do you dislike? The only thing I dislike about this product is I haven't found an auto-connect feature that I know of. What problems are you solving with the product? What benefits have you realized? With FixMe.IT, I have the ability to reach all of our 19 branch locations withing minutes. This allows me to navigate and asses any problems we may have ...

Very easy and effective remote support software for both customer and technicians.

What do you like best? The software is very easy to use. Customers are easily directed to the fixme.it website to download the remote support client exe. Also appreciate the unlimited number of unattended clients available. What do you dislike? Doesn't work great when customers have slower internet connection. In some of these situations we are forced to use other options. What problems are you solving with the product? What benefits have you realized? It provides easy ...

Exceptionally easy remote access

What do you like best? FixMe downloads and installs a very small file on the client computer. The steps to do this are super simple, mostly automatic and can be done by anyone. The tools are clear and functionality is superb, such as drag and drop files. What do you dislike? There is very little to dislike about this software. Recommendations to others considering the product: If you need to make remote connection to customers with limited computer knowledge or better ...

Highly Recommend Fixme.IT for Remote solutions

What do you like best? How user friendly it is and how you can get extra seats for techs What do you dislike? No a lot to dislike about it at all. It seems to be able to do all the things we have previously done on other software and more. Recommendations to others considering the product: Highly recommend this product What problems are you solving with the product? What benefits have you realized? Computer issues for our customers

We have used Fixme.it for years and it has been a lifesaver for our company.

What do you like best? The simple design, quick connections and stable environment make this the best remote support option for us. What do you dislike? I have no complaints or issues with Fixme.it What problems are you solving with the product? What benefits have you realized? We are an I.T. company that needs to respond and fix PCs and servers remotely. This gives us the option to handle a higher volume more efficently.

Excellant remote access software for Windows

What do you like best? Reliable, high performance, and cost-effective Windows based remote access software I've been using without ANY downtime for several years now. What do you dislike? none that apply to my customer base. I don't think a Mac or Android solution is available. What problems are you solving with the product? What benefits have you realized? I use it to log it to provide support to customers and sales leads

Reliable and easy to use

What do you like best? It works with all my customers, even customers behind very secure security. From my customers perspective the software is really easy to use. What do you dislike? Maybe the administration interface could do with being a little more engaging. What problems are you solving with the product? What benefits have you realized? Fix me.it allows me to get access to customer computer especially and fix their problems fast.

this software has given me exactly what i need

What do you like best? I like how easy it is to let clients let me log onto their computers securely with minimal software cluttering their computers. What do you dislike? Nothing. I've been very happy with this product. What problems are you solving with the product? What benefits have you realized? I install custom code onto most of my client's computers as well as troubleshoot and advise about specialized software and how they use it.

Great experience!

What do you like best? The product works as advertised. It is very intuitive and I was able to brand it to my company logo. I do believe my favorite aspect is the customer service. Any time I have sent an inquiry, the response is quick, friendly and answers all of my questions. Remote access services like FixMe are not uncommon, however good customer service is. The price is very cost effective. What do you dislike? So far, I have found nothing to dislike about this product. ...