FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

great remote access solution

What do you like best? EAse of use, restart, easy to get an end user set up quickly What do you dislike? desperatley need wake up command for unnatended clients , would be a complete gamechanger Recommendations to others considering the product: wake command for unattended clients.... REALLY NEEDED What problems are you solving with the product? What benefits have you realized? i.t. support , customer assistance

Excellent and reliable tool

What do you like best? Reliable. Works for all PCs where I connect. I’ve never had a single issue. What do you dislike? I would like to have a sort of “toolbox” repository where we can upload frequently used scripts and programs and have easy access to download and run them quickly on a user’s machine. What problems are you solving with the product? What benefits have you realized? We have users all over the country, and I have never had a single issue connecting to any of ...

The remote client software is perfect for us and the price is great

What do you like best? We support point of sale software. Our customer have grown accustomed to calling for support and we connect to their system in seconds. It makes it so nice for us and them. What do you dislike? I can think of anything. It does everything that we need. Recommendations to others considering the product: It works as well as Team Viewer. But, for a lot less money. We use the software everyday. We havent seen any bugs that would stop the usefulness of the ...

FixMe.IT = Great value for a great product

What do you like best? It is really easy for the end user to grant you access. The unattended access setup is very simple and fast as well. What do you dislike? The only downside I've run into is that the end user can remove your unattended access, which has unintentionally happened because they didn't realize what that really meant. Recommendations to others considering the product: Great price and very easy to use. Definitely recommend this product. What problems are ...

Great for working remotely with customers.

What do you like best? FixMe.It makes it easy for our customers to connect. During phone calls I'll have my customers connect to FixMe.It so I work on their system or have them see what I am doing on my own PC. What do you dislike? There is nothing that I dislike. It works well for my needs. What problems are you solving with the product? What benefits have you realized? I am guiding customers through an installation of our software so they can install it themselves without ...

All or nothing subscription

What do you like best? The product works well. I used it for several years without any problem. It is easy to get remote clients connected. What do you dislike? They did away with the per session licensing. You sign up for a year or not at all. I am winding down my IT work and just need to have it available. Way to expensive to renew again for occasional use. Recommendations to others considering the product: Unless you are going to be using it often, look somewhere else. ...

Awesome remote support software

What do you like best? Great for easy end user support, maintenance of servers and databases during off times. Easy to use and with unattended access and timers to track support history. What do you dislike? Could use a couple of more features and able to work on Mac Os or provide support from a Android or OS tablet. What problems are you solving with the product? What benefits have you realized? Used for client support, network and server support, server and database ...

LIFE SAVER

What do you like best? Great tool. Easy way to provide support with many customers with just a click. Saved me a lot of money helping my customers from my office. What do you dislike? phone apps would be helpful. It would be helpful of Linux or android were also supported. Recommendations to others considering the product: I believe this product is the best value for those with a busy portfolio needing support. What problems are you solving with the product? ...

Fixme.it is a great remote support tool!

What do you like best? quickly getting user's remote services secure easy to use lightweight platform integrated into SharePoint and other websites What do you dislike? client ID based only no remote client like Bomgar no ticketing feature Recommendations to others considering the product: Ticketing system What problems are you solving with the product? What benefits have you realized? Using Fix me for all remote support sessions

FixmeIt (techinline)

What do you like best? I've been using fixmeit.. before it was fixmeit.. it was techinline.. it was my go to when i had to remote support users What do you dislike? the only thing that i wish it had was the ability to support Macintosh users in our hybrid environment Recommendations to others considering the product: if you are in a Windows PC enterprise or support the Windows Environment.. this is a must have What problems are you solving with the product? What ...