FixMe.IT Reviews in June 2025: User Ratings, Pros & Cons

Easily connects users without much work for the end user.

What do you like best? How easy it is on the end user I need to connect to What do you dislike? Not being able to use this on a Mac for either the end user or the supporting user. Recommendations to others considering the product: If you want ease of use for your users you support, FixMe.IT works perfect. What problems are you solving with the product? What benefits have you realized? Troubleshooting employee computers

fix me

What do you like best? access to almost any system with minimal instructions to the user on the other end What do you dislike? updates that need a new download so I can't leave an icon on the desktop What problems are you solving with the product? What benefits have you realized? remote setting changes and fixes that local users have messed up

Very useful tool, but no support for Apple products.

What do you like best? The interface is very intuitive and the unattended access is extremely helpful for me and my clients. What do you dislike? No support for Apple products. If they would implement this, the service would be very beneficial for me. Recommendations to others considering the product: If you absolutely need remote access support for Apple products, you'll need another solution. What problems are you solving with the product? What benefits have you ...

Easy to use remote access at reasonable price

What do you like best? The set up of unattended and attended remote access is very simple. Clients understood how to let me connect because it's very straight forward. What do you dislike? I have some clients on Mac and it it doesn't work with Mac. Recommendations to others considering the product: I tried it for a couple of months to see if I'd like it and then purchased for a year (saved $). It worked well for me. What problems are you solving with the product? What ...

User friendly and reliable

What do you like best? My customers are not always the most tech-savvy people and simplicity in launching the app is key. What do you dislike? There is probably additional functionality for more high tech businesses but I can't think of anything I particularly dislike. Recommendations to others considering the product: If ease of use is a primary concern this is a great product What problems are you solving with the product? What benefits have you realized? I ...

A Great Remote Support Tool

What do you like best? FixMe.IT is extremely easy for my clients to use. Other tools, not so much. It is also very affordable and it has worked flawlessly for me for many years. I also really like to ability to service clients through the unattended client option. What do you dislike? I have no complaints or dislikes whatsoever. Recommendations to others considering the product: Seeing is believing, so I urge anyone considering Fix Me.IT to give it a try. You will be glad ...

Simple to use remote support!

What do you like best? Its very easy to use for myself and the end user. What do you dislike? additional features such as tech notes / tech log would be nice I've noticed Excel on my PC does some wierd things when copying and pasting when I have a remote support session open. What problems are you solving with the product? What benefits have you realized? remote support. Simplicity and ease of use.

Always connects

What do you like best? Never have had a problem using fixme.it. I have been using this service for over ten years so I am not sure if this is the original platform but in this many years it has never failed me. It is a solid connection. What do you dislike? Nothing I like using this product it just works. Recommendations to others considering the product: nothing - it is a great product What problems are you solving with the product? What benefits have you realized? ...

Awesome product

What do you like best? I like how easy it is to use and set up. Even for clients to download and start remote sessions What do you dislike? You can’t use it on Mac or mobile devices Recommendations to others considering the product: Use this product What problems are you solving with the product? What benefits have you realized? Remote support and Remote Desktop

Easiest remote access

What do you like best? its so easy to get new clients to install the client and even easier when they are existing and unattended access is enabled! What do you dislike? there is nothing about this product i dislike. any bugs it had have been removed. Recommendations to others considering the product: try it. you will switch. What problems are you solving with the product? What benefits have you realized? 24/7 access to servers and end users. clean unhindered access ...