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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 91-100 out of 170

AU

Anonymous User

04/01/20

4 out of 5

"A lot of features for the busy professional"

What do you like best about Freshdesk Contact Center? The integration with freshsales allows us to live inside the CRM solution seamlessly

AU

Anonymous User

03/31/20

4 out of 5

"great calling app"

What do you like best about Freshdesk Contact Center? great calling app really easy to use and audio quality is excellent. no issues with calls dropping or any interference. very easy to use and integrates into freshsales CRM seamlessly.

AU

Anonymous User

03/31/20

4 out of 5

"awesome calling app!"

What do you like best about Freshdesk Contact Center? i only use this integration wihtin the freshsales CRM but it seems to work wonderfully. its super easy to use and makes dialing a breeze. you can call to almost every country internationally and you can log calls, record calls, and take notes, etc.

AU

Anonymous User

03/27/20

4 out of 5

"great dialing software"

What do you like best about Freshdesk Contact Center? great for outbound calls. VOIP system. easy to use and dialing format is great.

DB

Diego b

03/26/20

4.5 out of 5

"Great way to automate phone calls around my team"

What do you like best about Freshdesk Contact Center? How easy it is to get a physical phone number. Mainly in countries with less restrictions such as USA.

AU

Anonymous User

03/26/20

4.5 out of 5

"great cloud caller"

What do you like best about Freshdesk Contact Center? we use for outbound sales calls. we can mask number which is great and also allows for voicemail drop to save time. support is extremely helpful

AU

Anonymous User

03/26/20

4.5 out of 5

"great calling software"

What do you like best about Freshdesk Contact Center? works very well. we only use to have a dialer within the sales CRM

AU

Anonymous User

03/25/20

4 out of 5

"awesome dialer!"

What do you like best about Freshdesk Contact Center? great dialer and super easy to use. integrates perfectly into our CRM making it easy to dial and make calls directly from the CRM. easy to add notes right away when you are on the call so that everything gets saved.

AU

Anonymous User

03/25/20

4 out of 5

"easy to call"

What do you like best about Freshdesk Contact Center? easy to make outbound calls with the dialier and show when online and active. support is super helpful and always gets back to you on time

AU

Anonymous User

03/24/20

3.5 out of 5

"awesome dialer"

What do you like best about Freshdesk Contact Center? lets you dial out and you can mask your number. also allows voicemail drop which saves time and allows faster calling.