Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

"5 stars customer support!"

What do you like best about Freshdesk Contact Center? Customer support has been great. I have been helped quickly and effectively over several queries.

"Quick set up, easy to use flows, great call reliability"

What do you like best about Freshdesk Contact Center? Phone trees really help my company out with our use case What do you dislike about Freshdesk Contact Center?

Fast implementation

PROS: Together with Freshdesk solution, we are using Freshcaller to support my help desk resources. My help desk is enjoying all the helpful tools that this platform offered. We can generate tickets easily based on the calls and receive texts messages through the software. Although the rest of the team is still on progress about learning and using the platform, I appreciated the help that is offered to us. CONS: We had experienced an issue with the mobile app recently. When the app is ...

Fast implementation

PROS: Together with Freshdesk solution, we are using Freshcaller to support my help desk resources. My help desk is enjoying all the helpful tools that this platform offered. We can generate tickets easily based on the calls and receive texts messages through the software. Although the rest of the team is still on progress about learning and using the platform, I appreciated the help that is offered to us.

It performed beyond expectation

PROS: It works well and smooth for my help desk. The flexibility for messages and call queues are excellent. They are routed to the right people/department accordingly on time. This means all delays and manual works are eliminated. Just smooth operation.

It performed beyond expectation

PROS: It works well and smooth for my help desk. The flexibility for messages and call queues are excellent. They are routed to the right people/department accordingly on time. This means all delays and manual works are eliminated. Just smooth operation. CONS: It currently doesn’t have the agent’s working hours.

"Good Product but can be improved further"

What do you like best about Freshdesk Contact Center? I like the platform in totality, as it allows a user to analyze calls, take notes during the call and understand the nuances in a call through the additional details present on the app.

"Simple to use and roll out for small teams."

What do you like best about Freshdesk Contact Center? I'm using Freschaller in addition to Freshdesk to align my help desk resources. I love the features that Freschaller bring to the help desk. The ability to create a ticket based on a call I've just been on is great. I'm still learning about all of the features.

"Awesome experience"

What do you like best about Freshdesk Contact Center? We are start up firm and wanting a complete calling solution. Freshcaller came up on the web and got enrolled... their service was amazing from the time I started with them and so to speak and didn't have any issues or downtime from freshcaller. Awesome product...

"I use freshcaller everyday at work"

What do you like best about Freshdesk Contact Center? What I particularly appreciate is that in case of a problem, we get some help from freshcaller