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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 131-140 out of 170

OI

ould I

06/14/19

3 out of 5

"I use freshcaller everyday at work"

What do you like best about Freshdesk Contact Center? What I particularly appreciate is that in case of a problem, we get some help from freshcaller

DH

Daniel H

06/04/19

3 out of 5

"Negative experiences with their support but the technology is fine"

What do you like best about Freshdesk Contact Center? The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.

DH

Daniel H

06/04/19

3 out of 5

"Negative experiences with their support but the technology is fine"

What do you like best about Freshdesk Contact Center? The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.

MB

Melanie B

05/01/19

5 out of 5

"Great Tool!"

What do you like best about Freshdesk Contact Center? I really like the ease at setting up the system, phone number, rules, messages. Freshcaller is very user friendly. I am excited because it will give us a professional solution for our customers to call us by phonekeep us organized by keeping not only the log of the calls but also giving us the ability to convert into tickets and also to write notes for each call.

RK

Ratnesh Kumar T

04/10/19

4 out of 5

"Overall Happy with Freshcaller"

What do you like best about Freshdesk Contact Center? The live dashboard is one of the best things and reporting. What do you dislike about Freshdesk Contact Center?

AU

Anonymous User

03/27/19

5 out of 5

"User friendly"

What do you like best about Freshdesk Contact Center? I like the access to the live dashboard, is very useful. Since freshcaller is still connected to Freshdesk calls and tickets can still be connected when necessary.

AU

Anonymous User

03/19/19

4.5 out of 5

"Freshcaller is working very well and smooth"

What do you like best about Freshdesk Contact Center? Call queues and messages are very flexible. It knows where to be routed to according to time such that no more daily manual work is required.

SD

Steven D

03/18/19

5 out of 5

"Very easy set-up for a Soft Phone"

What do you like best about Freshdesk Contact Center? I really liked how seamless the process was to connect my FreshSales account with FreshCaller.

AU

Anonymous User

03/17/19

4 out of 5

"Freshcaller experience "

What do you like best about Freshdesk Contact Center? The best thing about freshcaller would be the fact that it is completly adatable to any task you can work on in a company. It means that its level of adaptability makes it easy to use and perfect at every scale of the company

PV

Prahaladh V

03/13/19

5 out of 5

"Neat & elegant platform, with improvements being added continuously"

What do you like best about Freshdesk Contact Center? The ease of configuration - I was able to get the basic stuff set up and running in less than a day.