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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 151-160 out of 170

AU

Anonymous User

07/19/18

3 out of 5

"Awesome!"

What do you like best about Freshdesk Contact Center? I love the theme of the program, it is very useful and easy to use.

AU

Anonymous User

07/19/18

3 out of 5

"Awesome!"

What do you like best about Freshdesk Contact Center? I love the theme of the program, it is very useful and easy to use.

MA

Marcelo A

07/19/18

5 out of 5

"Good call center software"

What do you like best about Freshdesk Contact Center? Freshcaller run on cloud and I can make integrations with Freshdesk, its awesome!! This tool gives a lot of features that help me a lot.

AU

Anonymous User

07/18/18

4.5 out of 5

"user friendly, customer support is also good"

What do you like best about Freshdesk Contact Center? user friendly, customer support is also good, nice software What do you dislike about Freshdesk Contact Center?

DS

Devendra S

07/18/18

2 out of 5

"FreshCaller is a good Platform to integrated calling purpose"

What do you like best about Freshdesk Contact Center? It can be integrated with FreshDesk and can be synced for contacts.

FA

Fabiha A

07/18/18

3.5 out of 5

"Easy to use"

What do you like best about Freshdesk Contact Center? I like how all my realtime calls are shown on the platform. Its so easy to use and if you have any problems the contact listed on their website is very helpful. You can also "chat" them if you have any problems

MC

Michelle C

07/18/18

5 out of 5

"VERY EASY"

What do you like best about Freshdesk Contact Center? Love the simplicity .. we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

DS

Devendra S

07/18/18

2 out of 5

"FreshCaller is a good Platform to integrated calling purpose"

What do you like best about Freshdesk Contact Center? It can be integrated with FreshDesk and can be synced for contacts.

AV

Akshay V

07/17/18

5 out of 5

"Best Cloud Call Center"

What do you like best about Freshdesk Contact Center? Easiest way phone contact solution. You can easily manage your call with clients or customers. Very useful for contact support & to make client calls. Clean user Interface and loads of features. Multiple features and easy management. Great database to record everything.

AU

Anonymous User

07/17/18

4 out of 5

"Alternative in the cloud to a virtual telephone exchange for very economical and dynamic helpdesk"

What do you like best about Freshdesk Contact Center? No need for hardware to use, easy to operate, parametrizable to the needs of use at any time