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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 161-170 out of 170

HC

Horacio C

07/17/18

4 out of 5

"Great tool for conference calls"

What do you like best about Freshdesk Contact Center? The best feature of Freshcaller is the call masking. This helps you communicate with your clients or peers even when you are not in the office. Also, something great about this is that they offer you your own number when you purchase their plans.

AP

Akshat P

07/14/18

5 out of 5

"Best ever thing used for contact support. The wisest feature of fresh works !!!"

What do you like best about Freshdesk Contact Center? The best thing like about freshcaller is that it has all the thing son same desk.

JR

Jayakumar R

06/13/18

4 out of 5

"Very friendly and Beautiful UI"

What do you like best about Freshdesk Contact Center? Freshcaller allows you to set from a simple contact channel for your clients, to a complex and smart whole contact center for your team, units and their customers.

AU

Anonymous User

05/30/18

3.5 out of 5

"Alright"

What do you like best about Freshdesk Contact Center? I like that i can now get reporting exported. What do you dislike about Freshdesk Contact Center?

AU

Anonymous User

05/30/18

3.5 out of 5

"Alright"

What do you like best about Freshdesk Contact Center? I like that i can now get reporting exported. What do you dislike about Freshdesk Contact Center?

AU

Anonymous User

05/15/18

3.5 out of 5

"Great addition to FreshDesk, needs an IOS App asap"

What do you like best about Freshdesk Contact Center? I like how easy it is to use alongside FreshDesk and the widget that is built into FreshDesk or how I can use it stand alone.

AU

Anonymous User

05/15/18

3.5 out of 5

"Great addition to FreshDesk, needs an IOS App asap"

What do you like best about Freshdesk Contact Center? I like how easy it is to use alongside FreshDesk and the widget that is built into FreshDesk or how I can use it stand alone.

TS

Travis S

04/30/18

5 out of 5

"Freshcaller is excellent"

What do you like best about Freshdesk Contact Center? IVR feature is fantastic and makes the company much more professional.

TH

Tiffany H

04/12/18

5 out of 5

"Awesome phone contact solution"

What do you like best about Freshdesk Contact Center? Freshcaller allows you to set from a simple contact channel for your clients, to a complex and smart whole contact center for your team, units and their customers. Has a very friendly and beautiful UI as well. Is a quite simple solution to set up in a few minutes, that's what differences it most from the competition.

AU

Anonymous User

03/28/18

4 out of 5

"Great service, with a flow"

What do you like best about Freshdesk Contact Center? I love the simplicity of the application. We had it implemented in couple of minutes.