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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 31-40 out of 170

AU

Anonymous User

10/22/21

5 out of 5

"Excellent tool to comunicate to clients"

What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?

FE

Francisco E

10/22/21

4 out of 5

"A great experience for my team, but room for improvement"

What do you like best about Freshdesk Contact Center? I like the Freshdesk Support Desk integration that helps our agents focus on technical support for our customers.

AU

Anonymous User

10/22/21

5 out of 5

"Excellent tool to comunicate to clients"

What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?

AU

Anonymous User

10/21/21

5 out of 5

"Excellent support & highly customized tool"

What do you like best about Freshdesk Contact Center? - Customization - On call Support

RR

Robert R

10/21/21

4.5 out of 5

"First Class Telephone System"

What do you like best about Freshdesk Contact Center? Flexibility and ease of use. Fast Efficient and very simple What do you dislike about Freshdesk Contact Center?

AU

Anonymous User

10/21/21

5 out of 5

"Excellent support & highly customized tool"

What do you like best about Freshdesk Contact Center? - Customization - On call Support

MC

Mike C

10/21/21

4 out of 5

"Helpful assistance whenever needed"

What do you like best about Freshdesk Contact Center? The response from the support team is quick. The agents seem knowledgeable and generally are able to assist with most queries.

SS

Samantha S

10/21/21

5 out of 5

"Bang for your Buck !"

What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.

SS

Samantha S

10/21/21

5 out of 5

"Bang for your Buck !"

What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.

RU

Ricardo U

10/21/21

4 out of 5

"Easiest choice"

What do you like best about Freshdesk Contact Center? Easy to use and configure. Making it a great choice to cover all essential needs.