Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

It has the solution our business needs

PROS: I like that Freshcaller comes with a responsive mobile app the works with global phone numbers. It helps me connect with people even if I am on the go. Easily configurable and has an excellent support team. The price is reasonable, and the calls are stable. This is a solution every small business should have. CONS: There are bugs in the setting up process and sometimes, in the lines. Also, some of the numbers are not working or unavailable in some location if you don’t have an address ...

It has the solution our business needs

PROS: I like that Freshcaller comes with a responsive mobile app the works with global phone numbers. It helps me connect with people even if I am on the go. Easily configurable and has an excellent support team. The price is reasonable, and the calls are stable. This is a solution every small business should have.

"Freshcaller was a breeze to install and setup."

What do you like best about Freshdesk Contact Center? Freshcaller was a breeze to install and setup. We got a number we liked and it worked both on computer and smartphone

"Okay, but needs improvement"

What do you like best about Freshdesk Contact Center? I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too.

"Okay, but needs improvement"

What do you like best about Freshdesk Contact Center? I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too.

Affordable and dynamic phone system

PROS: With Freshcaller, we don’t need to utilize traditional phone systems. It is simple to use and adopted easily by my help desk staff. With it, we don’t need to worry about the potential risks brought on by local system failures. It is available at all times using different devices. It comes with complete features that make our tasks easier and more convenient. CONS: I wish the platform is also integrated with Freshservice like the ones they did in some of their products. Both service ...

Affordable and dynamic phone system

PROS: With Freshcaller, we don’t need to utilize traditional phone systems. It is simple to use and adopted easily by my help desk staff. With it, we don’t need to worry about the potential risks brought on by local system failures. It is available at all times using different devices. It comes with complete features that make our tasks easier and more convenient.

"Good System but has some challenges"

What do you like best about Freshdesk Contact Center? I like that I am able to answer calls with my phone using the Freshcaller phone aap.

"New to Freshcaller"

What do you like best about Freshdesk Contact Center? It shows good information about agents and calls What do you dislike about Freshdesk Contact Center?

"Super easy to configure and use, even works good in mobile devices also..."

What do you like best about Freshdesk Contact Center? interface is designed to catch attention and also easy to use What do you dislike about Freshdesk Contact Center?