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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Reviews in June 2025: User Ratings, Pros & Cons

Streamline customer service and boost sales effortlessly.

4

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

4

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

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Showing 71-80 out of 170

WS

Wolfgang S

07/08/20

4 out of 5

"Arbeitet perfekt mit Freshsales zusammen. Ab Garden-Plan für Deutschland top."

What do you like best about Freshdesk Contact Center? Die einfache und leichte Administration sowie jederzeit kostenloser Support vom Freshcaller-Team.

AU

Anonymous User

06/22/20

5 out of 5

"Using Freshcaller for a small customer support desk during global pandemic"

What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...

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AU

Anonymous User

06/22/20

5 out of 5

"Using Freshcaller for a small customer support desk during global pandemic"

What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...

Read more

AU

Anonymous User

06/11/20

3.5 out of 5

"Good base functionality but lacking finer integration of associated products"

What do you like best about Freshdesk Contact Center? Simple visual call flow creation, Android app seems to reliability notify of calls

AM

Andy M

05/14/20

5 out of 5

"FreshCaller One week after going live."

What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.

AM

Andy M

05/14/20

5 out of 5

"FreshCaller One week after going live."

What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.

AU

Anonymous User

05/13/20

5 out of 5

"Quick & Multi-functional"

What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.

AU

Anonymous User

05/13/20

5 out of 5

"Quick & Multi-functional"

What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.

AU

Anonymous User

04/29/20

3.5 out of 5

"Freshcaller has a good user interface."

What do you like best about Freshdesk Contact Center? The UI and setup process was fairly intuitive. What do you dislike about Freshdesk Contact Center?

ER

Eric R

04/29/20

4.5 out of 5

"Great VoIP Software for companies using FreshDesk or FreshSales"

What do you like best about Freshdesk Contact Center? Integrates well with the FreshWorks 365 platform. Great support, they respond very quickly.