Heartland Payroll Reviews in June 2025: User Ratings, Pros & Cons

Easy platform to navigate with great customer service

What do you like best? Not only is the site to enter payroll easy to navigate the customer service that is provided is top notch. Whether it is a simple question about the use of the site, challenges with entries or user error the support and response by Heartland Payroll Specialists are thorough and timely! What do you dislike? Downloading reports is sometimes a slow process, however that may be attributed to slower download speeds on our network more than a platform issue. What ...

Solid Dependable Service

What do you like best? having an assigned rep is awesome, the system is easy to use and reasonably priced What do you dislike? sometimes the system goes down right before the cut-off time to process also would like to be able to add manual checks on our own What problems are you solving with the product? What benefits have you realized? solid service

EXCELLENT COMPANY

What do you like best? WHAT IS NOT TO LOVE ABOUT HEARTLAND. THEY ARE ALL TOP NOTCH PROFESSIONALS TO WORK WITH. I ESPECIALLY LOVE THE ENTHUSIASM THAT LEE ANN AND JOYCE PUT INTO THEIR WORK. IT MAKES IT A REAL PLEASURE TO DEAL WITH THESE REPS. What do you dislike? NOTHING/NOTHING/NOTHING/NOTHING X INFINITY What problems are you solving with the product? What benefits have you realized? No problems with them at all. Having three stores to be responsible for, it saves me a lot of ...

Heartland payroll

What do you like best? The communication and the fast response. What do you dislike? There is nothing to dislike, they have answered all my questions when needed and have taken care of any issues I might of had with great professionalism and courtesy! What problems are you solving with the product? What benefits have you realized? I realized I do not have to worry about filing the company taxes or worry about any new changes that has to be applied to payroll. They take care ...

Payroll specialist

What do you like best? The payroll specialist is always available or very prompt in returning calls. She will take the time to walk you through each step and assist in reviewing to make sure everything is correct. What do you dislike? The cost to run an extra payroll. Example: want to run a separate check for bonuses and the costs to do this. What problems are you solving with the product? What benefits have you realized? Having Heartland complete our payroll creates time for ...

So happy we switched

What do you like best? We switched to Heartland because of its reputation for great customer service and we have not been disappointed. As a small company with limited bandwidth and experience with payroll, we needed a company to rely on not just to process payroll, but to answer our questions. What do you dislike? I am somewhat disappointed that I am now on my third payroll specialist in 2 years as I loved my first one. That said, I wasn't disappointed in my new ones' performance. ...

Easy, stress free payroll!

What do you like best? No more keeping up with always changing payroll regulations. What do you dislike? Nothing at all. Leave the payroll to them! What problems are you solving with the product? What benefits have you realized? Frees up time for me to run my business instead of being an accountant

Friendly, convenient service

What do you like best? The system is well organized, so fairly intuitive to manage. And when I need help, our payroll specialist is always friendly and helpful. What do you dislike? Nothing that I can think of at this time. Recommendations to others considering the product: Great service What problems are you solving with the product? What benefits have you realized? Payroll processing and tax reporting/paying.

I love the Heartland Staff

What do you like best? The reps are always very helpful and kind What do you dislike? Phone system when calling to reach our company rep. Recommendations to others considering the product: Heartland is worry free and is able to help with all payroll issues and HR situations. What problems are you solving with the product? What benefits have you realized? Payroll / HR Our rep always gets me the answers and results needed ASAP.

Great Payroll Company

What do you like best? Their customer service is amazing and the platform is easy to use. What do you dislike? Nothing. I've had no substantial problems with payroll and the minor ones always get fixed. Recommendations to others considering the product: You can't go wrong with them. They are responsive and will hold your hand through the whole transition and implementation. What problems are you solving with the product? What benefits have you realized? I am an HR ...