Heartland Payroll Reviews in June 2025: User Ratings, Pros & Cons

Heartland Payroll

What do you like best? I have used Heartland Payroll for over 8 years. We are a very small business, but still feel that the value we get from HPS more that makes up for the cost. Our payroll specialist, Lauri Lacey, has been professional and responsive. If I have a question or send an email, it is immediately addressed. What do you dislike? We have not ever had occasion to consider doing payroll in-house or using another company. What problems are you solving with the product? ...

Not very user friendly

What do you like best? Hard to say. It meets expectations. Direct deposits are made on time. Quarterly reports are submitted in timely manner. No issues with 401k submission reports. What do you dislike? It is not easy to navigate through the system. There is no "search" or "help" module when needing assistance. Recommendations to others considering the product: Ask for training!! What problems are you solving with the product? What benefits have you realized? I am ...

Highly recommend Heartland

What do you like best? Heartland is fast, efficient and always does great work. They don't make mistakes and are very helpful when we have questions or any special needs. I've had issues setting up new employees and questions about court-ordered wage garnishment, for example. I always get fast answers and the right answer from Suzanne Slagle, our specialist. Even on the rare occasion that Suzanne is out, the other specialists step right in to assist. What do you dislike? My only ...

Simplest and Efficent Payroll System - Heartland Payroll

What do you like best? I have the ability to input the payroll in an easy and efficient manner, always have my Associate Payroll specialist available when I need support and I can generate any payroll report anytime. I also appreciate the Human Resources Support - available to me again anytime. What do you dislike? I have nothing to dislike about Heartland Payroll. I am pleased with everything. What problems are you solving with the product? What benefits have you realized? I ...

Very easy

What do you like best? Very easy to use and specialist are very helpful What do you dislike? nothing. very thing is very easy and very professional What problems are you solving with the product? What benefits have you realized? one stop shop

Great payroll company

What do you like best? customer service very profesional and helpfull people. What do you dislike? That the timekeeping is not included. We have to upload the hours from Timekeeping. What problems are you solving with the product? What benefits have you realized? payroll

Best Payroll Service Out There

What do you like best? I like that someone is always available to talk to you, never have I had to leave a message for someone to return a call. Awesome customer service! What do you dislike? Nothing, I am thoroughly satisfied with the service I have received What problems are you solving with the product? What benefits have you realized? Health insurance benefits are very easy to add, I have 24 hour access to statements and important documents

Responsive and Helpful

What do you like best? I can reach a person whenever it is convenient for me. It doesn't matter if our personal representative is on vacation, sick or helping someone else. What do you dislike? I have no suggestions for improvement. Everything has been better than expected. Recommendations to others considering the product: Although Heartland may be a large corporation it delivers a personal touch and you can always speak to a person What problems are you solving with the ...

Trustworthy

What do you like best? Professional Trustworthy professional Ever step is efficient and is always timely and accurate. What do you dislike? I have ever had a negative experience with Heartland! What problems are you solving with the product? What benefits have you realized? I can count every week, month, quarterly and end of the year accounting to be accurate! Response from Casey C. of Heartland Payroll edit Janisse, you summed it up perfectly with ...

Great Pricing For The BEST Payroll Service

What do you like best? The account representatives that I have had in my many years with Heartland have totally validated my switch from PayChex, who I left because they screwed up my payroll and while they fixed their errors, they refused to help me with the additional accounting fees that I had to incur to correct my returns. Heartland has been there all the way for me, quickly and accurately reporting all of our data to the proper authorities and my A/Rs have been insightful, ...