Heartland Payroll Reviews in June 2025: User Ratings, Pros & Cons

Best customer service out there!

What do you like best? The ease and convenience of speaking with my assigned payroll specialist is the best. The program is easy to navigate and helps you catch errors before processing. reports are very useful. What do you dislike? Nothing comes to mind. I have been using this software for four months now and have had no issues! Recommendations to others considering the product: I have used several payroll software programs...this one, by far, is my favorite! What ...

Great customer service, great pricing, so happy I found Heartland!

What do you like best? I love that I have a personal representative who I can call anytime for assistance. I love that I receive reminders to process payroll. I absolutely LOVE the employee onboarding portal! What do you dislike? It's not the easiest payroll system to learn. I wish there was an option to gross up a check from the net without having to copy the amount and paste it into the gross earnings section. Recommendations to others considering the product: Take the time ...

Mostly intuitive; responsive customer service; accurate accounting.

What do you like best? I like that I can get somebody on the phone/email and that they are competent and enthusiastic about helping me with my needs. What do you dislike? The user interface isn't as intuitive as it could be. There are some things that I would like to be able to adjust that I have to have a technician do for me. Recommendations to others considering the product: Get to know your payroll specialist. What problems are you solving with the product? What ...

They can't keep payroll personnel so no one is properly trained or knowledgable

What do you like best? I used Heartland for a small business for a few years and had endless issues. There was a new person assigned to my payroll every couple of months and the new person was never adequately trained to function in that role. I finally left them and asked them to help me either close my business or tell me what I had to do. They did not know and when I asked to have the assistance of a "supervisor" she got snippy with me because I was terminating with them. What do ...

Great customer support!

What do you like best? They have good, experienced people to help answer questions. The online portal has everything needed to manage payroll. And the ability to print your own payroll checks is great. What do you dislike? Could use a bit more customization abilities for end user in the payroll entry table screen. What problems are you solving with the product? What benefits have you realized? Nothing.

Helpful, accurate and accessible

What do you like best? Staff have been uniformly helpful and accurate, when I call in with questions. Staff is accessible by e-mail, which works REALLY well for me - if my particular specialist is not available, someone else picks up the e-mail and answers my questions. The company does what it says it will do, when it says it will do it, for a reasonable price. Who could ask for anything more? What do you dislike? I have not yet come across any downsides. What problems are you ...

Personal Service at a reasonable cost.

What do you like best? Having our own and same representative for each payroll. What do you dislike? All good! Great service. All good. All good. What problems are you solving with the product? What benefits have you realized? The online reports are very helpful.

Great service, great support, easy to use

What do you like best? I've been using Heartland for payroll processing for the past 9 years and have been nothing but happy with the service and ease of use. My business has grown from 10 employees to about 100 and they have grown with us. Any time I have a question or need to make a change it is handled promptly and easily. I am in good hands with Heartland. What do you dislike? I don't have anything negative. It has been a great product from the start Recommendations to others ...

Best Payroll Service!

What do you like best? The customer service and pricing, they are not like the others I have used with automatic price increases every year. What do you dislike? There is nothing I don't like, the product is great. What problems are you solving with the product? What benefits have you realized? Accurate payroll, hassle free!

Heartland Payroll

What do you like best? I like the quick response I always receive when contacting Heartland Payroll What do you dislike? I don't like that they have a lot of turnover in their payroll specialists What problems are you solving with the product? What benefits have you realized? The ease of payroll makes my job so much easier.