HRdirect Smart Apps Reviews in June 2025: User Ratings, Pros & Cons

Product review

HRdirect Smart Apps are a satisfactory product. However, we are not able to get the reports that we need.

Does not have a spell check function…

Does not have a spell check function for starters. Site has other issues too.

ok if you have lots of time to wait

While we like some of the features we often have to reload pages and wait a very long time for them to load properly. This happens in all browsers and we are using a high speed connection.

Waste of time and money

After using the paper forms for years we thought the app would be an upgrade. We were wrong. It rarely works and crashes constantly, telling you that it did not save the data. And you cannot enter a range of dates, so if someone takes two weeks off, you have to enter each day individually. Do you know how awful that was when every employee was furloughed for COVID? Forget about printing them out, you have to export each sheet to a PDF, again individually, then print the PDF. Needless to ...

HRDirect is an incomplete application

HRDirect is an incomplete application. There are numerous glitches in the applications and how they link together. Customer Service is slow to respond and Technical Support does not actually fix the issues. We will be looking for a new application to implement for 2021. Do not recommend.

You can't beat what you get for the…

You can't beat what you get for the price, but when there are issues the support is not very helpful.

Too may issues getting remote employees…

Too may issues getting remote employees connected. I have to send and resend the invitations. Also, they sometimes get locked out if they leave a training session and try to log back in. I'll be looking for a different platform in the future.

Good Service but the ability to fill…

Good Service but the ability to fill out an I-9 and W-4 on a mobile phone is very lacking. If you could make it easier to complete the forms on a phone it would be a 5-star rating.

Great value but needs some more updates

The time off request app works well, but the attendance calendar is not very user friendly and many things are locked for administrators. Also having to create multiple entries just to get the PTO to work correctly is not good.

It is a nice app...

It is a nice app. I would buy something more robust if I could. I could use more time buckets (4 or 5) and I would like to be able to access more than one bucket per day. And there isn't any reporting.