Instabug Reviews in June 2025: User Ratings, Pros & Cons

Easy bug reporting

What do you like best? I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs. What do you dislike? I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding ...

High customer engagement, but the developer-facing tools need work

What do you like best? Our customers seem to really engage with the ability to just shake and send bug reports. We got a great number of reports in a very short time. This also seems to point to the customers remembering that they can shake their devices in the first place. What do you dislike? The template which is used when forwarding issues to GitHub is ugly and overloaded. Most teams have their own issue templates — it would be great to customize things. The web UI seems very ...

Instabug review regarding user experience

What do you like best? that beta testers can use instabug to send in their feedbacks. that instabug has screenshot and video options too. that developers get their logs ! What do you dislike? the pricing is too expensive. I didnt now that there was video support at first. its better to tell that to users What business problems are you solving with the product? What benefits have you realized? without instabug, it would have been hard for beta testers to send their feedbacks,

Pretty cool way to boost your support desk

What do you like best? Its incredible the amount of information you can get to help diagnose the problem. Having instant access means a better user experience for the person who needs help What do you dislike? Honestly... the price, for a startup like us with a small userbase the tools are incredbly useful but also incredibly expensive What problems are you solving with the product? What benefits have you realized? Quicker bug tracking and diagnosis Support to the user at the ...

Instabug can be better

What do you like best? The detail log help me find the bug root. I can track the user activity. What do you dislike? Notifications for Android doesn't work properly. The users management isn't good enough. The filter doesn't work. The Brazilian locale was not translate correctly. I can't organize the chat into tags or categories. Recommendations to others considering the product: With Instabug you can track bugs/crashes and offer support to your clients by a chat. What ...

Gaining insight in issues directly from the customers

What do you like best? I like how detailed the information related to a customer issue or bug/crash is. What do you dislike? The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first. Recommendations to others considering the product Definitely go for Instabug. Before selecting Instabug, my organisation ...

Works well, responsive support

What do you like best? Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. What do you dislike? There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# ...

Convenient, easy to install, easy to use

What do you like best? Integration was simple, easy to use as an end user. Crash reporting is very useful. Dashboard is pretty straightforward. What do you dislike? The shake feature, we had to turn it off, for our product it was distr What problems are you solving with the product? What benefits have you realized? Easy customer service. We’re a startup and cannot afford customer support staff right now, need something we can gather feedback but don’t need someone dedicated to ...

Works well, responsive support

What do you like best? Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. What do you dislike? There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# filename ...

Convenient, easy to install, easy to use

What do you like best? Integration was simple, easy to use as an end user. Crash reporting is very useful. Dashboard is pretty straightforward. What do you dislike? The shake feature, we had to turn it off, for our product it was distr What business problems are you solving with the product? What benefits have you realized? Easy customer service. We’re a startup and cannot afford customer support staff right now, need something we can gather feedback but don’t need someone dedicated to ...