Kapture CRM Reviews in June 2025: User Ratings, Pros & Cons

"User friendly UI and a best customer support."

What do you like best about Kapture CX? User-friendly UI which is easy to use and helpful What do you dislike about Kapture CX? pulling out data was bit difficult but the support team helped to solve this issue What problems is Kapture CX solving and how is that benefiting you? accurate data updates which is helpful to figure out the sales and customer support

"Great Ticketing Platform to Reduce Complaint Resolution TAT"

What do you like best about Kapture CX? The ticketing system for different departments within the org is very useful to manage each and every customer interaction. This application can be useful for Startups like us. What do you dislike about Kapture CX? The Analytics can be further enhanced graphical as well as visually. Recommendations to others considering Kapture CX: If you are looking for a good ticketing system and chat system, you should give it a try by exploring the features and ...

"Amazing"

What do you like best about Kapture CX? The experience with kapture which includes their team people is amazing, the platform provides various kinds of options where in it gets easier to connect with the clients. Their team is always there to help. My overall experience with kapture is amazing. What do you dislike about Kapture CX? There is nothing such as dislike about kapture, sometimes we face downtime using the platform but it does gets resolved within few minutes. What problems is ...

"Very easy to use. And all the features are available as per business requirements"

What do you like best about Kapture CX? Sprint. All the change of request done in very quick with out any additional man hours until any special request What do you dislike about Kapture CX? No dislike please. Tool is very useful. No downtime Recommendations to others considering Kapture CX: No What problems is Kapture CX solving and how is that benefiting you? Improved agent productivity. Repeat analysis builds on CRM for a quick resolution to the customer. Also, give us the overall ...

"Kapture is Nice"

What do you like best about Kapture CX? Ticketing system, Dispositions maping & integrations What do you dislike about Kapture CX? Lags, delays in resolutions, Unmerge option on tickets What problems is Kapture CX solving and how is that benefiting you? Most things are already available, still need some attention then we can reach out to the support team

"Highly customizable and simple help desk system"

What do you like best about Kapture CX? The agent assistant feature. Makes it possible to maintain the quality in every customer interactions . What do you dislike about Kapture CX? The overall design could be better, but the system is highly efficient. What problems is Kapture CX solving and how is that benefiting you? delivering quality and timely customer service. Saves a lot of time and cost, also helps to keep track of all the relevant KPIs that matter to our business.

"Best CRM Tool for customer support"

What do you like best about Kapture CX? Dashboards, reports, simplified UI frontend is impressive. What do you dislike about Kapture CX? Sometime gets slow during issues at production server end. What problems is Kapture CX solving and how is that benefiting you? Customer support team is using Kapture to maintain the customer queries by generating tickets.

5. Quick implementation, smooth workflow

PROS: Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System. CONS: None

5. Quick implementation, smooth workflow

PROS & CONS What are the best aspects of this product? Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System. What aspects are problematic or could work better? None What features/services would you like to see in future versions of this product? They have all the features. They can even customize it to some extent What specific problems in your company were solved by this product? Storing all the ...

Kapture CRM has improved my customer service ten-fold.

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc CONS: There is none