LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

Log Me In Rescue Customer and Tech Consoles

What do you like best? I love that it is somewhat easy to use. I deal with customers of all kinds on a regular basis and some are extremely comfortable with computers but most are not and I have found that this program is easy to use with customers of all kinds. What do you dislike? It could use a little bit less security at first download and run process Recommendations to others considering the product: I recommend for anyone wanting a user friendly Remote Session ...

Perfect Remote Assistance Software

What do you like best? It's well built- for about any support situation. Logs are viewable right there of every action, able to be supervised by a supervisor while in live support session. Supports both mobile OS and Windows/Mac. What do you dislike? It needs to support ChromeOS but other than that the price might be a bit high for it. Recommendations to others considering the product: They are costly and moving licensing in a direction that will likely cost an organization ...

Logmein Rescue!

What do you like best? Viewing clients screens, remote IT support, east of use. helping people fix their issues!! Cell phone remote activity is pretty good, but not the best. What do you dislike? people sometimes have a hard time getting to logmein123.com. Some disconnections occur when people are on bad internet connections. What problems are you solving with the product? What benefits have you realized? IT solution

A great resource in linking with customers and helping them out in real-time.

PROS & CONS What are the best aspects of this product? I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize. What aspects are problematic or could work better? I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection. What specific ...

LogMeIn Rescue

What do you like best? Ease of use from client and host side, has multiple was to send clients the access requests. What do you dislike? Lacks in control when admin level is needed. What problems are you solving with the product? What benefits have you realized? Providing remote support for clients

A software coming in to the rescue!

PROS & CONS What are the best aspects of this product? Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project. What aspects are problematic or could work better? Performance ...

A software that's clunky but armed with great functionality.

PROS & CONS What are the best aspects of this product? I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration. What aspects are problematic or could work better? Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard ...

Amazing piece of software for remote support.

What do you like best? The sessions are recorded. Easy log in through their website. Good level of security. What do you dislike? Nothing in particular. Very well thought product. Recommendations to others considering the product: Highly recommened for end user support. What problems are you solving with the product? What benefits have you realized? End user support.

Almost Perfect

What do you like best? There's a lot to like. LMI makes it super simple to connect to remote users and troubleshoot their system. It also helps me manage lists of my regular customers systems so that I can access them easily after hours to perform regular maintenance. IF you are part of a support team, Rescue lets you easily transfer your session to another support representative, and it tracks the time you spend on each connection which helps with reporting. What do you dislike? ...

Long time user

What do you like best? Remote desktop is very helpful and easy to use What do you dislike? There is very little to dislike considering it performs as expected Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Saves me time traveling from site to site. It also allows me to connect with no remote user after the first connection is established!