LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

Great remote access tool for my small business

What do you like best? My company like LogMeIn Rescue for it's ease of access and simplicity for our clients to establish a remote connection. LMIR is safe and secure from our experience and find it to be a value to ourselves and our clients. We also like the status and connectivity records of the devices we support. What do you dislike? Sometime the organizational aspects in the admin portal can be simpler. Maybe some tutorial tools can be implemented to make sure we are using the ...

the best and most reliable remote support

What do you like best? its reliable and it works all the time, I tried all others including teamviewer, go2assist, screenconnect What do you dislike? its a bit on the pricey side, and talking to customer support is not that fruitful Recommendations to others considering the product: negotiate a price for 3 years otherwise you might feel ripped off at renewal What problems are you solving with the product? What benefits have you realized? I manage all my local pc's ...

Very helpful in supporting our clients

What do you like best? The integrated dashboard lets you control a client's computer, do file transfers, or share your own screen all from one place. There is also a built in chat. I also like the ease of the 6 digit code that can be entered at our site for quick support. What do you dislike? Not much! The customization features for adding to your website are a bit frustrating, but we were able to master it after some trial and error. Recommendations to others considering ...

Computer Support Company Review

What do you like best? We've used the program for over 5 years with great results. Its easy for our clients to give us access to their system and it allows us to handle more service calls during the day. We have many computers on unattended access which also works out great for handling our clients with Servers. What do you dislike? No mobile app. It would be tough to run it on a phone I understand but a tablet would be handy. Recommendations to others considering the ...

Lmi rescue

What do you like best? We can access computers quickly and easily tio give them support for remote issues What do you dislike? Would like ability to store credentials to computers in unattended access, in order to access them quicker and more often What problems are you solving with the product? What benefits have you realized? Supporting customers is easier south console

Easy to use for full remote control of computers

What do you like best? The easiest part is the install for the user. They click on a link and POOF its running. The next is the ability to just 'view' or control as an admin and do the things needed to remotely troubleshoot an issue. Super easy to also handle multiple sessions. The ability to also reboot the computer and connect to it before the user logs in. Integration with FreshService as well. What do you dislike? It doesn't automatically fix everything broken? ...

Great tool for remote support inside the cloud

What do you like best? The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and don't have any . What do you dislike? No complaints about this product have used for when people have to do software updates on my computer. Recommendations to others considering the product: Support's is great. What problems are you ...

An awesome tool that aids in remote assistance!

PROS & CONS What are the best aspects of this product? I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using. What aspects are problematic or could work better? Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how ...

An awesome tool that aids in remote assistance!

PROS & CONS What are the best aspects of this product? I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using. What aspects are problematic or could work better? Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how ...

Great software

What do you like best? ease Of connection Ease of use Able to upload software to resolve issues Able to connect to multiple computers What do you dislike? Nothing I can think of. Logmein has come a long way over the years and I’m sure they’re one of the top IT softwares out in the market today’s Recommendations to others considering the product: It’s a great way to connect and resolve issues quickly. What problems are you solving with the product? What ...