LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

A great resource in linking with customers and helping them out in real-time.

PROS & CONS What are the best aspects of this product? I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize. What aspects are problematic or could work better? I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection. What specific ...

Excellent Remote Resource

What do you like best? The different options the tool allows including mobile devices What do you dislike? It doesn't auto switch computers to not sleep/hibernate when remoting in. File transfers can be slow. Recommendations to others considering the product: Improve mobile tempting and allow more phones to use. Increase file transfer speeds What problems are you solving with the product? What benefits have you realized? Easy back up remote tool we use when our ...

LogMeIn Rescue for Customer Service

What do you like best? I liked that it was easy to access for clients - we had a button on top of our software help page. What do you dislike? The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call. Recommendations to others considering the product: If you have a large staff and large budget for client support than this is a great tool. Unfortunately, we ...

Logmein Rescue a great tool for remoting in to users computers.

What do you like best? Logmein is a great tool to login remotely and help a users with problems they maybe having with their computer hardware or a software issue. You can lunch the desktop mode and have access to the user's desktop and you can also communicate with the user by sending each other instant messages. It also provides several ways of gaining remote access to the users computer. You can record the session with the user also. What do you dislike? Sometimes it can be slow ...

Log MeIn Rescue

What do you like best? My favorite thing about Log MeIn Rescueis its ease of installation. Once it is installed, you can quickly load the application and establish a remote desktop connection for troubleshooting. I also like that there is a built in chat feature which helps quickly transfer lines of code or other text. Or lets you communicate if a phone is not available. What do you dislike? My only real dislike is that you have to run the install file each time, but it loads ...

User-friendly remote control software

PROS & CONS What are the best aspects of this product? LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple computers at the same time. We can transfer sessions back and forth between members, the customers can have regular experience without worrying about session being lost. What aspects are problematic or could work better? Whenever I put a session on hold or try to ...

A software that's clunky but armed with great functionality.

PROS & CONS What are the best aspects of this product? I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration. What aspects are problematic or could work better? Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard ...

Easy to use software

What do you like best? The app features a lens program and easy to use dashboard. What do you dislike? The mobile app. I would recommend a more user friendly app when troubleahooting business anartphones What problems are you solving with the product? What benefits have you realized? Computer booting issues, internet connectivity problems. Operating system updates.

Clunky Program But Great Features

What do you like best? I love the ability to add unattended access to any computer I need so that I can access them with out the users completing the connection process each time. Really cuts down on frustration. What do you dislike? Some side features seem really clunky and inefficient. The file transfer protocol is difficult to navigate for example. Also seems to take a minute to connect and can seem like it failed but you just need to wait longer. What problems are you ...

LogMeIn Rescue gives us the tools to remotely help.

What do you like best? LMI Rescue is great for connecting with users and providing high-level customer support. Through a simple download and install process, you can be connected with a customer's computer to troubleshoot and help them resolve various issues. You can also send files back and forth as needed or share URLs through a simple macro programming so that you can quickly help a user find answers to common questions. Additionally, if you need to remotely access a computer when ...