LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

LogMeIn Rescue

What do you like best? The ability to provide remote support to end users without having to actually visit their physical location is priceless. What do you dislike? Took me a little bit while to get used to the interface. But, once you do it is quite powerful. Recommendations to others considering the product: Sign up for a free Trial and try it out. Also get on a live webinar with them and let them show you everything that it will do. Even if you are using it they can ...

LogMeIn gets the job done, but could be streamlined

What do you like best? Runs quickly, light on system resources, familiarity What do you dislike? Interface is outdated and not very intuitive to navigate, could definitely use a redesign Recommendations to others considering the product: If you're not worried about future innovation and just want something stable, it will serve you well. If you want improvements, you might want to look elsewhere. What problems are you solving with the product? What benefits have you ...

A Great Remote Technician/Assistance Tool!

What do you like best? I like the multiple ways you're able to start client sessions. By PIN Code, Email, Hyperlink, or SMS (Mobile). All sessions are seamless and very easy to navigate/control the device you're in. Also has a nice feature allowing you to quietly monitor/view any technicians open sessions. This is especially important when mentoring a fellow up and coming IT member. What do you dislike? Not very much... but if you want me to nitpick....Never been one to like a ton ...

Excellent resource to connect with a customer and assist them live.

What do you like best? I appreciate that I can be on the phone with a customer, and provide them with a link via email, or a 6-digit unique pin number in order to connect with them right away. It's super convenient and very easy to use. What do you dislike? I dislike that it can sometimes seem challenging for some of our less computer-literate customers to effectively initiate the connection. Recommendations to others considering the product: We have found the LogMeIn ...

Rock solid remote support tool

What do you like best? It handles just about anything you can throw at it really well. It's easy to use and in the rare event that you have an issue, their support is really good. The console is really well thought out and lets you manage multiple simultaneous connections at the same time. Unattended access is secure and made simple. This is particularly helpful for server access and remotely accessing desktops after hours. The ability to offer support remotely using any ...

this has saved my life on so many occasions!

What do you like best? it's not device / OS agnostic. I was introduced to logmein rescue in 2007, and it's been my go - to solution ever since then. It runs on almost everything, and getting assistance to a user is a simple matter of getting them to the right URL and installing the logmein component if needed. I love the fact it's just a matter of what it says on the tin. What do you dislike? The only thing (and I'm just being picky) that i dont like is that occasionally getting ...

Excellent Remote Support Tool

What do you like best? I have found LogMeIn Rescue to be the perfect tool for supporting remote clients technically. I love the file transfer tool and the ability to help our clients get connected so easily What do you dislike? There isn't must to dislike about the program other than the fact that it is expensive and I wouldn't be able to use it if our company didn't rely on it so heavily. Recommendations to others considering the product: If there was any way of making the ...

Log me in revirw5

What do you like best? The ease of use. The interface is not complicated. Tools are good. What do you dislike? I don't have any dislikes at this time. What problems are you solving with the product? What benefits have you realized? The ability to perform software updates, installations, and overall troubleshooting for our users spread across 4 states and Canada.

very easy to use and so many features

What do you like best? I have used other remote software and LMI is by far the best! I love how you can transfer files easily by drag and drop. Being able to see the remote users hardware and software specs is really helpful also since many users are computer illiterate and don't know anything about their computer. Being able to rename the desktops is helpful if you are on several machines at once What do you dislike? not being able to log out of rescue to allow someone else to ...

LogMeIn Rescue takes the cake in remote control software

What do you like best? I love everything. LMIR lets me use scripts to easily push programs and files I need to customer computers and run them immediately. I can use a file transfer to get over big files that the customer needs. I can work on multiple computers simultaneously in tabs next to each other. Sessions can be transferred back and forth between agents so customers can have a continuous experience without worrying about their session being dropped. What do you dislike? ...