LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

Remote assistance to clients is everything

What do you like best? The user experience as reported by our clients is great and that makes this software one of a kind, further it is very easy to set up and the fact that it gives the client control and a sense of security to wade off any interaction they feel is not safe is another great feature of the customer applet of the software. The efficiency and effectiveness of the software giving us timely reach and response to our clients issues is something that has become indispensable ...

Hit and Miss

What do you like best? The software was capable of fast connections for quick resolution of user issues. Users were always aware of who they were connecting with. The chat feature was responsive and screenshots were easy to store. What do you dislike? Whether due to company policy or as a limitation of the software, my team and I had no admin access on user systems. At some point, connection speed become much slower, leading to a nearly two minute delay between the user ...

Great Remote tool

What do you like best? This a great remote tool, you can share links and codes to remote on others computer to solve their issues What do you dislike? Everything on the software works great, no problems What problems are you solving with the product? What benefits have you realized? able to remote on user's computer to help resolve software issues

Easy to use and awesome program!

What do you like best? One of the best things about LogMeIn is the easy way to use it as a Tech Support Representative or a Costumer on the other end. It is really easy to understand with a simple and professional aesthetic interface on the Technician's end and is not invasive at all on the Costumer's end. What do you dislike? On rare occasions, the program will not run on the Costumer's end on browsers such as Mozilla Firefox or Internet Explorer/Edge. Recommendations to ...

I Love LMI

What do you like best? I love how I can connect to people from all over and be able to assist them with connecting to our system with their computer What do you dislike? Sometimes the rescue console crashes and I have to reopen it, but other than that, there is nothing that I really dislike about the product. Recommendations to others considering the product: You're doing great! What problems are you solving with the product? What benefits have you realized? ...

LMI Rescue is a good tech support software

What do you like best? It allows users to fix customer's computer issues without having to physically be with the customer. What do you dislike? If the customer has slow internet, it could be difficult to connect with them. Recommendations to others considering the product: I recommend using LMI Rescue to users who want to solve customer computer issues without physically being with the customer. What problems are you solving with the product? What benefits have you ...

Great Way for Single Use Screen Share

What do you like best? It is super simple and convenient for our IT Department to login and fix whatever is going on with our computers. It doesn't have to be downloaded; it can be accessed online, which makes it great for when you're having issues working remotely from your own computer. What do you dislike? There are multiple pop-up boxes that you have to approve before you can actually screenshare, but they really aren't too bad. Recommendations to others considering the ...

LogMeIn Rescue is a great software to fix other's computer issues

What do you like best? I like you are able to troubleshoot another person's computer issues without having to physically be there with them. What do you dislike? Sometimes it can be hard to use id the other person has a slower internet connection. Recommendations to others considering the product: LogMeIn Rescue is an easy and great way to be able to control/access customers' computers so you can fix issues without having to physically be with the customer. What ...

Great and useful features

PROS & CONS What are the best aspects of this product? First of all, I love the Rescue Lens feature, this feature is very useful and powerful. Additionally, this tool allows technicians to do many things remotely, they can help our clients quickly and easily. I love the ability to remotely connect and reboot the computer several times, and at the same time the user doesn’t have to be in front of the computer the whole time. What aspects are problematic or could work better? It ...

Fantastic product, better than the rest

What do you like best? We used log me in for a number of years as our go to remote tool, it was streamlined, smooth and had great features What do you dislike? The clunky way to gain remote connection What problems are you solving with the product? What benefits have you realized? We are able to assist clients with their IT issues using this oroduct