LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

LogMeIn Rescue

What do you like best? File transfer and ability to use like the client side. What do you dislike? Application is not built in to client. Instead of installing another software. What problems are you solving with the product? What benefits have you realized? Helpdesk

Logmein Rescue User for around 10 years now

What do you like best? I have been using this product for almost 10 years its very intuitive to get the job done for most remote tasks. I would recommend for any new or existing tech professional to use. What do you dislike? I found this product difficult at times to help me get clients who tried to get service by attempting to chat with our company. The only way we know someone tried to chat with us is email which is slow at times of need. What problems are you solving with ...

Works great

What do you like best? Mobility of our helpdesk users, it really works well for our endusers What do you dislike? cumbersome for endusers first time install Recommendations to others considering the product: non at this time What problems are you solving with the product? What benefits have you realized? We use it for our helpdesk, works great

LeMeIm Rescue.. Awesome

What do you like best? I nice to be able to use to Use the Rescue Session if the user or computer don't have the application installed on the unit. Being able to log in and transfer files or programs easier than to mail the user a usb. Being able to see and able to use file mange to see the files is simple and easy to get into the system. What do you dislike? ITs another app you have to down load and its not build in the client or web page What problems are you solving with the ...

Very Easy To Use

What do you like best? The features are great, it's easy to use and it's fast What do you dislike? There is nothing that I can thing of that I dislike. What problems are you solving with the product? What benefits have you realized? When the Logmein client isn't installed or if it is not working properly.

Works most of the time

What do you like best? Logmein Rescue is easy to use and creating link for clients to use is easy. Transferring files is simple and intuitive, setting up access on client machines is pretty straight forward, and saving access to clients machines is simple and transparent. What do you dislike? On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am ...

The only way to really do remote software support.

What do you like best? I'm an independent software vendor, I sell programs to small businesses. Every time I connect to a customers system with LogMeIn Rescue, it saves me the entire months subscription costs. it would take at least 2 billable hours to travel to and from my customers, they are spread out all across New York City. I can keep a list of customer computers with credentials, so i can log in and do upgrades in off hours without impacting the customers workflow. What do you ...

Easy to use and helpful for problem solving

What do you like best? This product makes it easy to train and collaborate with our customers. The ability to show them what to do then watch to be ensure understanding is so valuable in our business. Ability to transfer files from client to our local server is a time saver. What do you dislike? Rare occurrences when the desktop shortcuts dont work. Recommendations to others considering the product: Easy to use, quick to implement, a delight to work with What problems ...

Perfect solution for our business!

What do you like best? The interface is extremely easy to navigate and the software installs smooth. What do you dislike? Sometimes remote control doesn't work properly on certain screen resolutions. I end up having to have the customer move things for me to see. What problems are you solving with the product? What benefits have you realized? Remote support for our staff and customers. It has saved multiple trips to customer sites as well as saving our remote users the trip ...

It simply works, and creates efficiency on the side!

What do you like best? In today's complex world of solutions and 'anti' solutions (what I call the great products that help protect us against the attacks and ill intent of others), having a solution that creates collaborative work situations that consistently works is critical to our contact center operations. What do you dislike? While anti-virus and anti-spam type solutions challenge the pure essence of this type of collaborative work, we are able to keep creating successful ...