LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

LogMeIn experiance

What do you like best? Connecting to user gives a local administrator rights and makes work much easier. Very simple and perfect software. What do you dislike? Didn't find anything I dislike yet. Very liked software. Recommendations to others considering the product: Easy to use. Super helpful. What problems are you solving with the product? What benefits have you realized? I'm solving software and administrative issues with users. The biggest benefit is that you ...

A great tool for maintaining user support.

What do you like best? I use LogMeIn rescue on a daily basis to help users with their problems, as well as help them to understand how to better use the tools at their disposal. It's easy to use, and overall is a fun experience to use What do you dislike? Walking the user through the download process can be tiresome, but is really the only flaw What problems are you solving with the product? What benefits have you realized? Speeds up the process of fixing user end issues, ...

Great Service

What do you like best? The ease of use is a key thing to using logmein. I like the unattended access portion as well ! What do you dislike? The software updates but doesn't provide a change log. What problems are you solving with the product? What benefits have you realized? Assistance with customers who are thousands of miles apart.

LMI Rescue FTW

What do you like best? Love the remote rescue lens feature! Nobody else has that! What do you dislike? Nothing to be honest does what I need! Love the product! What problems are you solving with the product? What benefits have you realized? I am a remote support technician for a large corporation that help Dentists across the US with their Dental imaging IT needs.

Easy To Use

What do you like best? It's easy to use, recording session is always available. What do you dislike? Even if you "End" the call, you have to make sure to disconnect What problems are you solving with the product? What benefits have you realized? We use this for our banks to help remote in their system and troubleshoot

Long time LogMein Rescue user

What do you like best? We have been using LogMeIn Rescue for 5 years. Before LogMeIn I would have to get in the car and drive for sometimes up to 2 hours. I can't even say how much money this product has saved us in dollars and in how much more productive I have become. Love this product. What do you dislike? The only thing I dislike is the price. I wish it could be a little less expensive. Recommendations to others considering the product: None What problems are you ...

LogMeIn Rescue does everything we need and more.

What do you like best? -Data Transfer Speeds -Staying connected when switching networks -Ease of use for our users What do you dislike? -Allows users to click on show password when we remote in as an admin. -Some Windows prompts we have to switch to grayscale to see them. What problems are you solving with the product? What benefits have you realized? -Common software incidents and walking users through steps. -Benefits is the ease of use so our users ...

A fantastic remote access software

What do you like best? The client-facing side of the software is incredibly easy to access, and instructions to initiate a rescue session are simple enough even the most technologically challenged can follow them. Additionally, the security and access options offered by the LMI Rescue software are leagues ahead of other remote access software I've used. What do you dislike? Not much! I haven't encountered any faults or issues with the program. If anything (and this is a ...

Easy and simple for technician and client

What do you like best? LogMeIn Rescue does not require software installation on clients' machines. Clients can easily understand how to initiate screen sharing. What do you dislike? UI is cluttered with internal advertisements and articles. If there is the ability for multiple technicians to view a client's screen, it is not immediately obviousl. What problems are you solving with the product? What benefits have you realized? Having clients console into network appliances ...

Better remote application

What do you like best? I like the way the controls are on the remote screen. I work on the application every day. It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop. What do you dislike? When we are on remote session with customers, the there are too many toolbars and it is taking too much of space. It would be nice if the remote computer screen is bigger than usual. I know there is full screen ...