LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

Easy Connection to Screenshare

What do you like best? It's really easy to connect to someone's computer to screenshare. It's reliable even with slower internet connections. What do you dislike? Can be difficult to direct people who are not familiar with the platform to connect. Recommendations to others considering the product: A solid program if you need to view others' screens and share control of the computer. What problems are you solving with the product? What benefits have you realized? The ...

Super reliable and fast

What do you like best? Easy connectivity ans very stable. program erases after the customers use it so it is not permanently installed. What do you dislike? Not available thru some firewalls. Does not have the ability to see multiple screens. What problems are you solving with the product? What benefits have you realized? remote desktop help to manage a region

Sr. Technical Support Specialist II

What do you like best? The quickness and connection speeds of LMI rescue. If needed for external control for reboots and checking task manager of clients servers. What do you dislike? The search function. LMI updates a while ago and now it will only search one word rather than the string you type. If you add a second word, it makes that the primary search. Recommendations to others considering the product: Great platform of your PC can handle the console. What problems ...

log me in rescue review

What do you like best? support for multiple operating systems and mobile devices What do you dislike? does not provide ability to group connections What problems are you solving with the product? What benefits have you realized? IT Services, point of sale

Excellent resource for technical assistance

What do you like best? Excellent resource for technical assistance What do you dislike? Log Me In rescue does not have a lot of shortcomings would like to have video access with the user at the same time as troubleshooting the computer but aside from that everything works well What problems are you solving with the product? What benefits have you realized? Log Me In rescue gives me the technical resources to troubleshoot and access Computers normally I would not be able to ...

Whatever did we do before there was LogMeIn Rescue?

What do you like best? I like the fact that I can resolve over 95% of my customer support issues without ever putting my outside clothes on. Yay Pajamas! The ease of access, and the efficency of the data connection makes it possible to do useful support while tethered to a cell phone in an airport lounge. What do you dislike? There is an ability to store remote computer configurations, but it does not integrate with a high security password manager, so i still have to remember or ...

LogMeIn Rescue saves us time and money many times over.

What do you like best? The best part of LoMeIn Rescue is the ease of use for our users. Most can grasp being walked through starting a remote session. What do you dislike? The mobile remote support still seems "clunky" and unusable for some platforms. We also have issues with unattended access not working over time. Recommendations to others considering the product: If you need a help-desk or remote administrative solution across many PCs or Macs, this is for you. What ...

Positive

What do you like best? Up to 10 simultaneous support sessions, display sessions in separate windows, file transfers, event logs, overall reliability. What do you dislike? Occasionally unable to connect to computer; shows "connecting" status but no connection made. Ironically I can usually get on the same machine just fine using my Logmein Central account. What problems are you solving with the product? What benefits have you realized? Any and all problems with my client's ...

Logmein Rescue

What do you like best? We love how easy it is to get a customer connected. It is the #1 reason we chose it over others. What do you dislike? Unattended access sometimes acts up on networking and when we CTRL-ALT-DEL and log in, as it logs us in, it kicks us out and when we reconnect, we have to CTRL-ALT-DEL again... and it gets in a loop. We have to use another product to break the cycle Also, the time tracker would be nice for a pause option. Sometime we start a process and ...

LMI is IT's Best Friend

What do you like best? The ability to store unattended access for different PCs that you support the most. Without having to walk a ton of users through rejoining a new session. The software is quick to launch and quick to get a connection to a remote PC even if the PC is having DNS issues. What do you dislike? Not being able to store credentials for unattended access. I also wish there was an asset management tool built into the software. I mean we are able to store the machines ...