Microsoft Dynamics 365 for Sales Reviews in June 2025: User Ratings, Pros & Cons

It's OK

What do you like best? It had all the features that you are looking for in a CRM What do you dislike? It can be very confusing at times, and not streamlined enough for a novice. What problems are you solving with the product? What benefits have you realized? tracking customer reports, clients information and having it all in once place for ease of access.

Most versatile CRM I have worked with!

What do you like best? There are so many features that I love about this CRM. The functionality, the ease of use, the reporting capabilities, the insights! The list goes on. From a Sales perspective, now that LinkedIn is a MS product, the integration into the CRM is valuable. You can import LinkedIn contacts, link with key influences within CRM, and even see additional key people within an organization that you should link with. You can also create specific email campaigns, create ...

Great tool for CRM

What do you like best? Easy to find what you are looking for. 360 degree view of your sales pipeline. Easy for other people within your team to view share and edit. What do you dislike? Slow to enter information in the system and saving can be a hassle if you don't have all the information in the system it will not let you save it and you have to start all over without saving what you entered. Recommendations to others considering the product: I prefer Salesforce over ...

Incredible tool

What do you like best? Easier tool to manage especially when getting all databases. What do you dislike? Quarterly change of password that gives me difficulty on remembering it. Also, I find it absurd coz by the year ends, you’ll see some people making a habit of writing their passwords on the memo pads on their desk for the sake of not forgetting it all over again. What problems are you solving with the product? What benefits have you realized? Not that I can recall. ...

CRM made not so easy

What do you like best? Dynamics CRM has been a great tool however I feel to get the best experience out of it you either need to have a skilled CRM consultant on standby or have a team of CRM experts to be able to make changes to the system. I do like the seamless integration into Outlook What do you dislike? It's not easy to run custom reports, it's not easy to retrieve information once it's been stored, I don't like that it's difficult to retrieve email attachments from tracked ...

It's very powerful!

What do you like best? Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud. What do you dislike? Sometimes it got very slow and buggy but not so often! What problems are you solving with the product? What benefits have you realized? Lead Tracking, Lead management. The benefits are to segmenting my data to maximizing ...

Business Growth

What do you like best? Unify your data.Get predictive insights.Achieve amazing results.Make smarter decisions.Take actions that drive your business. What do you dislike? Nothing much everything is just fine and good as usual. Recommendations to others considering the product: Just Go Ahead What problems are you solving with the product? What benefits have you realized? Whole lot of benefits only.

Dynamics CRM Tool

What do you like best? I like the dashboard landing page when you click into a customer/account. I think it gives a great snapshot overview. What do you dislike? I think other CRM software such as Salesforce offer a better platform with more in depth and user friendly dashboards and reporting. What problems are you solving with the product? What benefits have you realized? It is easy to track account activity with Dynamics. It allows for a streamlined process in the ...

Many potential fueature

What do you like best? Dynamics 365 for Sale is currently a major product of Microsoft. Therefore, it receive lots of attention and investment. I can see that update are rolled out with a fast peace, so as patches. Support is a pleasant experience when they actually do something about your issue and concern. What do you dislike? Of course, no product is perfect. There are several limitations in product. The most needed for upgrade section is the manual and document. Microsoft need ...

Easy to use

What do you like best? The versatility of 365 in order for it to function for the company in which I am at. Easy to use and good for communication for each platform. What do you dislike? For some Reason when a ticket Is resolved it holds it in the queues. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? I’m able to communicate across each customer and resolve problems.