Microsoft Dynamics 365 for Sales Reviews in June 2025: User Ratings, Pros & Cons

User-friendly for sales

What do you like best? Everything from crm to tracking to servicing it is actually win win for both consultant and consumer great keep it up What do you dislike? Nothing much as of now but might have it in the future and will definitely highlight that Recommendations to others considering the product: Easy to use and understand What problems are you solving with the product? What benefits have you realized? Easy to track the status of my sale as well as it's helping in ...

Dynamics the perfect integration CRM

What do you like best? The possibility of being able to integrate the software with all the other Microsoft Office 365 solutions, specially with Outlook. The capability of give a proper follow up to the opportunities is to me one of the stronger parts of the Dynamics 365 CRM, Dynamics use a social network format, where the user has the capability to add comments and notes to any of the software modules just like if he were using facebook. Also, the hug amount of information that can be ...

Best CRM for Sales and Support

What do you like best? Microsoft Dynamics CRM is the best CRM in the market for Sales and Support Personnel to scale up their sales and Support cases and tracking each very easily What do you dislike? There is nothing that you would dislike about Dynamics CRM What problems are you solving with the product? What benefits have you realized? Customizations available for any business domain

Microsoft Dynamics has evolved into a great CRM tool

What do you like best? I like the features organization structure of Microsoft Dynamics. The tool is very easy to use and to find its features. What do you dislike? I think the CRM can be very slow at times. However, this issue was resolved by setting up tabs, which allow for the system to load less information at once. Recommendations to others considering the product: I would recommend that you consider all factors during the implementation process. Think about all the pros ...

It is the best customer relationship management pipeline

What do you like best? It enables users to build and track relationships with their customers, get in-depth insight, generate leads in sales and support What do you dislike? The cost and licensing document for Dynamics 365 will take requires more time to understand and estimation is pretty high. What problems are you solving with the product? What benefits have you realized? It helps me to find small business sources to experience and establish it with my colleagues.

Good database software

What do you like best? Really enjoyed using Microsoft teams. Very easy and logical to use. You can also customise it, which is great. What do you dislike? Support would sometimes take quite a while to get through to. Recommendations to others considering the product: Easy to use What problems are you solving with the product? What benefits have you realized? It’s helped me keep on top of my tasks and reminded of preplanned activities and follow ups.

Love it

What do you like best? Very easy to use and navigate through especially in a hurry. What do you dislike? Sometimes it is laggy, but most of the time it is not and works fine. What problems are you solving with the product? What benefits have you realized? No problems, just good things from the marketing strategies it provides

CRM option only if you don't have any other option

What do you like best? Dynamics is available in the 365 suite, and will tie into you Azure AD if needed. What do you dislike? No ease of use. Set up can be pretty convoluted. Document storage can be a real issue. Support is virtually helpless. What problems are you solving with the product? What benefits have you realized? Worked with a client that used Dynamics on prem, then moved to 365. They constantly had issues with it. They had been using sharepoint as their document ...

Not my favorite CRM system, technology a bit outdated

What do you like best? Microsoft Dynamics is a very basic CRM tool, it's probably the most junior out of all of the CRM systems I have used. It's great for storing contact info, pipeline info, and doing ROI reports. What do you dislike? The visual aesthetic of the software looks very outdated, it needs a re-fresh. The system was also extremely slow (this could have been related to the organization I worked for), clicking on one single line item would take at least 15 seconds to ...

Right decision for sales task management.

What do you like best? Microsoft Dynamics 365 for Sales streamlines my sales figures, making estimates for the running, done and close project or my deals. It evaluate my productivity even a single daily schedule. It handle all the reports to the customer data and relevant strategy. It simply navigates the software bar window, multiple tabs performing categorize task i.e customer contacts campaigns opportunities and much more. It can be managed social media campaigns and operate with ...