Microsoft Dynamics 365 for Sales Reviews in June 2025: User Ratings, Pros & Cons

Using for Business

What do you like best? the software is most important to manage campain with my clients. All action and agenda are well arranged. What do you dislike? I am using this software for manage the agenda and tracking activity that I do. Thi is very hlepfull for my job. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Microsoft dynamics is to difficult for me to use all components, so ...

Very easy to use and to customize but somewhat archaic

What do you like best? Some features are intuitive and easy to use What do you dislike? Other features are really outdated and not at all intuitive - certain actions that have universally recognized buttons are different in Dynamics (i.e. the image that you click in Dynamics to see results is totally counter-intuitive) What problems are you solving with the product? What benefits have you realized? Connecting and aligning multiple teams within one comprehensive data source

The best CRM ever created

What do you like best? The flexibility on configuration and customisation, the smart apps that can enrich the experience of any user What do you dislike? It is quite tricky the change in solutions, compared to previous versions it is less simple to access the smart apps solution and change it. The smart apps need new training for any CRM developer Recommendations to others considering the product: Dynamics 365 for Sales is not only a CRM, but a suite of tools to cover more ...

Fast CRM Software to grow our sales business

What do you like best? Microsoft Dynamics 365 for Sales is a perfect integrated CRM platform where I can easily track and communicate with the customer at any time. It gives us help to manage my all interaction's from one place about sales and marketing. Social media feeds, Group emailing, and Scheduled posting is some of my favorite features. Email marketing is a very simple and useful feature of this tool which let me stay in touch with customer by the way or mail. It provides us ...

Microsoft Dynamics the best Sales reporting CRM Application

What do you like best? Microsoft dynamics Is the best CRM Application or platform for sales team and using Microsoft dynamics provides the user friendly and best experience in handling the Sales and generating the contacts and getting the complete details of the sales and customer to get in touch a nd generate leads from the companies and make use for the business deals. The platform has provided me the single centralized data storage of each and every sales report or Sales related ...

Microsoft Dynamics 365

What do you like best? Dynamics 365 Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. What do you dislike? Its been difficult getting our entire team to be on board with this software. We have some staff that are very set in there ways with old technology/software and are having a hard time integrating. What problems are you solving with the product? What benefits have you realized? ...

Easy to use but some features can be better

What do you like best? I like that I can very quickly register a new prospect. And then, I can move it up to proceed or not. What do you dislike? Perhaps the statistics that I can see from my dashboard can be improved a little; more variety of how to see my data. Recommendations to others considering the product: You can choose to go for CRM as its easy to use eg. Searching for customer details, registering customer, etc. But if u want to use CRM for statistics, perhaps ...

Great tool for Capturing Business

What do you like best? The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. What do you dislike? At times, D365 is a little cumbersome to navigate. There are so many links to get through Recommendations to others considering the product: D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. What problems are ...

Dynamics 365 for sales

What do you like best? It is segregated perfectly and user can use easily the unified interface is amazing What do you dislike? Sometime it's having speed issues. It get slow sometimes What problems are you solving with the product? What benefits have you realized? We are trying to resolve tax calculations problem in our system we are integrating some third party tool for thebsane. We have customised easily it according to our need basically we are using incident management

Easy Customer Experience

What do you like best? Everything is very clear which is rare to find in any software What do you dislike? The help section wasnt quite clear enough for my liking Recommendations to others considering the product: Take your time to go through everything, it will help you later What problems are you solving with the product? What benefits have you realized? Its brought the entire office together and keeping us on the same page - HUGE help