Microsoft Dynamics 365 for Sales Reviews in June 2025: User Ratings, Pros & Cons

Part of the Microsoft Stack, but there are other CRMs out there

What do you like best? I liked that it was a part of the rest of the Microsoft enterprise offering. What do you dislike? The overall usability and implementation of the CRM was difficult to get other onboarded and organize contact information. Recommendations to others considering the product: Try a few different options with a small internal team that can easily be trained and understand the various parts of each CRM. Microsoft Dynamics is great for utilizing the existing ...

Dynamics not as good as Salesforce

What do you like best? Dynamics solution with Outlook is a seamless integration What do you dislike? Almost everything, it's not bad but compared to using Salesforce it's not as flexible. Recommendations to others considering the product: None - was not an experienced user at the time I had used it. What problems are you solving with the product? What benefits have you realized? Typical CRM solutions, managing account pipelines, lead inflow, reporting, etc

Office dynamics

What do you like best? The several possibilities of contact data What do you dislike? The hardest work tool that I have worked to support customers, you need to jump between several tabs until you get the info desired What problems are you solving with the product? What benefits have you realized? The customer data base regarding support

Its a good way to track sales.

What do you like best? I like being able to see all of our sales info in one place. Everyone knows what is in the pipeline because it is easy to view. What do you dislike? I do not think this app is user friendly at all. I am sure there are better systems out there but Dynamics works well enough for now. What problems are you solving with the product? What benefits have you realized? We are staying more organized than before and we are all much more on the same page now ...

Powerful App with so many tools

What do you like best? You can customize Dymanics to fit any business. Using Power Apps, reports and dashboards are easy to build. Best part is storing all customer data, including proposals, sales, contact(s), social media links, call reports, and company information like # of employees, revenue, locations, etc. Admins for the site can assign tasks and marketing can populate lead information directly into a user's inbox. These actions can be pushed to the user through Outlook and the ...

A good dfsdjfsdf

What do you like best? I have had a chance to work with Microsoft Dynamics 365 Sales for a while while having a job rotation in my company. My overall experience with this software was positive and I really like the fact that it has a great integration with other products of Microsoft. What do you dislike? The navigation page is not that intuitive at first and the layout could be a bit more clear and user-friendly. What problems are you solving with the product? What benefits ...

Microsoft Dynamics Review

What do you like best? The fact that it offers top quality research that is very much professional and is to a high standard. What do you dislike? The fact that it’s not easy to navigate through and so perhaps one change could be to make it much more easier for customers and users to navigate through. Recommendations to others considering the product: Just get to grips with the software software and how to properly implement it to a high,skilfull and professional level. ...

Microsoft Dynamics 365 Sales CRM is businesses growth products

What do you like best? This Microsoft Dynamics 365 Sales CRM is very use full and good products.this products business growth and user interface are well and good.this products are familiar the all world and users are usable the products. Microsoft Dynamics 365 sales products are all the functionality available and long time usable.Business are high level marketing values. What do you dislike? This Microsoft Dynamics 365 Sales CRM products are high level images are load the open ...

difficult to use

What do you like best? crm has the capabilities to do everything i need for my job and is fine for ipad What do you dislike? it is not user friendly in the desktop version Recommendations to others considering the product: easy to use in ipad very difficult on desktop What problems are you solving with the product? What benefits have you realized? adding customers to the system, no added benefits

Philanthropy Coordinator using CRM

What do you like best? This system is a big improvement from systems I have used before mostly because of its more accurate search feature. If I use the * symbol before the general name I am looking for it consistently pulls all the potential options that include the words following the * symbol. It functions much faster than other systems and has less frequent issues crashing and needing to be restarted. What do you dislike? It is difficult to return to the page you were ...