Microsoft Dynamics 365 for Sales Reviews in June 2025: User Ratings, Pros & Cons

Proper Relational Database for Customer Relationship Management

What do you like best? Good UX; easy to customize; constant updates; good Add-ins What do you dislike? Some features are implemented before they're 100% ready for a production environment Recommendations to others considering the product: If you're deciding between Salesforce and Dynamics, choose Dynamics! What problems are you solving with the product? What benefits have you realized? Ensuring we track our customer interactions to ensure we're giving value to our members

It has been a very pleasant experience working with Microsoft dynamics 365 for sales

What do you like best? I live how simple and easy it is to use. It has a lot features that has helped set the goal for pipelines What do you dislike? There is not much I dislike about this product , it had worked great What problems are you solving with the product? What benefits have you realized? We are using it as a business management tools where we are using it as a CRM system.

Experience has been great in terms of reporting, workflow, integration with third party applications

What do you like best? What i like best is the reporting feature, advanced find, workflow management, granular user roles management, integration with legacy application through the use of API, search capabilities, Activities logging, ease of use; campaigns, dashboards, creating marketing lists, alerts, goals and goal metrics, knowledge capturing. The granularity of role based access is great. What do you dislike? - I wish Dynamics 365, especially the on premises version could ...

Easy to use

What do you like best? Best in the world. Every product are connected within one platform. What do you dislike? Nothing to dislike. Everything is good.. Recommendations to others considering the product: Should use everyone What problems are you solving with the product? What benefits have you realized? No problem in business.

Simply Awesome product

What do you like best? Its very helpful in solving the various business challenges related to Sales and customer engagement. What do you dislike? The main issue I faced is related to the error messages occur in Unified interface, those error messages are not meaningful and due to that we have to switch to Native interface every time to understand those error messages. Recommendations to others considering the product: If someone is looking for the customer engagement software ...

Dynamics Admin

What do you like best? I like the way it is really easy at customizing of the system is such as creating new forms, dashboards, views and fields. Its really good at analyzing data through one of the tools called Advanced find. This is a good tool for creating views for certain users What do you dislike? I do not like how the new sales hub functionality misses out on a couple features that the classic view has such as you cant access the customization of the system from there as well ...

Can be overwhelming at first but quite easy to use

What do you like best? Easy to find accounts and their account managers when forwarding on opportunities and leads to the sales team from marketing. Can look into open and previous opportunities and use information from it. Easy to set up campaign tags to see follow up of campaigns and ROI. What do you dislike? I'm not entirely sure how to input new accounts. It's so easy to input bad data - aka [email protected] just putting question marks or "Mr" as a title so the data can be a bit odd. ...

Straightforward and user friendly!

What do you like best? As a user, what I like the best about MS CRM is how straightforward it is. Even if you are a non-technical person, you can easily understand and navigate the system. What do you dislike? What I dislike about it is there are instances that I can't log in to my account when I am using google chrome as my browser, but it is working fine when you access through internet explorer. Recommendations to others considering the product: Cheap compared to other ...

Easy to use

What do you like best? I like using the advanced find feature to create any kind of reports to set up either at the individual or organization levels. What do you dislike? The built in report charts are very limited. Recommendations to others considering the product: It’s a great tool. I rarely experienced downtime due to maintenance or anything else What problems are you solving with the product? What benefits have you realized? In terms of tracking account history, ...

Custumor classification

What do you like best? The ease of saving your customers details and how to search it any time smoothly. What do you dislike? I didn't find any missing. It is considered as a complete solution in its domain. Recommendations to others considering the product: Microsoft are always the leaders in developing applications, and they have been succeeded in this software. What problems are you solving with the product? What benefits have you realized? Making our database ...