Nextiva Reviews in June 2025: User Ratings, Pros & Cons

Scammed?

Scammed? I started using them 8 years ago on a 3 year contract and when I tried to change my account by simply removing unneeded features (not terminating their service) I was told that the penalty would be $1,017!! They of course didn’t tell me that the contract automatically renewed but I’m sure it’s in the contract.

Understanding

Leo ( #03881991) was able to understand my issue with billing and helped accommodate where it was needed.

Leo L was amazingly helpful

Leo L was amazingly helpful! The ball was dropped on our previous request, and Leo took ownership of it and was just very pleasant to work with.

Everybody at Nextiva was very easy to…

Everybody at Nextiva was very easy to work with and listened to our needs.

Great service

The tech who was helping me set up everything, explained everything very clearly and left me with no questions.

Amazing Service!

I worked with Carlos P today and he was amazing. He is incredibly knowledgable about your product and was able to help me navigate the process of making changes to my account and subscription. It was a pleasure working with him, he was very professional and accommodating to my requests. I could tell he was dedicated to providing me the best service possible and ensuring my satisfaction.

Leo L assisting with case #03878139 was…

Leo L assisting with case #03878139 was very professional and offered a reasonable solution to my issue.

Customer service was great he assisted…

Customer service was great he assisted me with everything I needed and answered all questions. It was greatly appreciated.

Don't second guess it! Just do it! 12/10

Justin Mitcham was absolutely amazing! He was available for me on a Sunday and always responded to all my questions via email within a few minutes. Justin was even gracious enough to still help me after not following my gut and going with another company. It only took a few days to realize what a mistake that was. Everything has been extremely easy to use and this product has superseded any expectations I had. Daria was absoultely amazing as well and super patient with me.

Great Customer Service!

I recently had the pleasure of speaking with Nick from customer service at Nextiva, and I couldn’t be happier with the experience! He was incredibly knowledgeable and took the time to answer all my questions thoroughly. His friendly demeanor made the entire process so much easier and more enjoyable. Nextiva is truly awesome, and having team members like Nick really makes a difference.