Nutshell Reviews in June 2025: User Ratings, Pros & Cons

"Good enough"

What do you like best about Nutshell? I like the ease of use. I didn't need a full deal CRM. this has everything I need What do you dislike about Nutshell? There is a fair amount of double enter to get a lead set up, but that could be me not using it well. What problems is Nutshell solving and how is that benefiting you? keeping track of all of my leads

"Great easy to use CRM for small businesses and small teams"

What do you like best about Nutshell? I like that it is really easy to use and enter data. It is also able to sync up with your email to easily track the history of all contact points with a lead. Also nutshell is very affordable which is great for smaller teams with a tight budget. What do you dislike about Nutshell? Sometimes it can be a little hard to search for people in the system and it can be easy to create duplicates. But nutshell does do a good job of flagging possible duplicate ...

"I'm not very computer savvy, but nutshell is user friendly"

What do you like best about Nutshell? Being able to track customers frequency and having reports that can show you those catering customers that haven't contacted us in a while really helps us know who we need to reach out to. There are so many things, nutshell as a whole is great. Being able to see if a customer opened our email is a big plus! What do you dislike about Nutshell? I can say that there hasnt been anything that's made me dislike nutshell. What problems is Nutshell solving and ...

"Very user friendly, some typically optional features are included."

What do you like best about Nutshell? That the team finds it easy to use, hence integration and engagement has been seamless. That I enjoy the comprehensive ability to customize fields in a matter of minutes as well as load our relative data. What do you dislike about Nutshell? Graphics ans reports area could be improved. What problems is Nutshell solving and how is that benefiting you? Ability to see all opportunities on the radar. To utilize Nutshell as core centric to our sales meetings ...

"A simple solution for small businesses."

What do you like best about Nutshell? The simplicity. How easy is it to manage and filter info. I like that is easy to check the lead history and analyze processes. What do you dislike about Nutshell? There are not a lot of companies using it so it lacks integration with other tools. Maybe some integrations with Teams, slack and other management tools would be nice. What problems is Nutshell solving and how is that benefiting you? It is easy to manage a team and check on their activity ...

"Easy to use, powerful and intuitive, more economical"

What do you like best about Nutshell? The interface, features and functions are much more intuitive than a certain big-name competitor. Small businesses like ours have neither the budget nor the time to understand how to use overly complicated CRM databases. What do you dislike about Nutshell? On a few occasions, the thing I want to do is not possible. This is rare occurance, and in almost all cases the alternate solution offered by Nutshell is sufficient for my needs. What problems is ...

"Great CRM Platform"

What do you like best about Nutshell? It's a great platform for CRM + Marketing. I love how we're able to integrate our email marketing into it. What do you dislike about Nutshell? I'm a bit confused on how to search tags? I wish it was easier to find. What problems is Nutshell solving and how is that benefiting you? One stop shop for all things CRM and email marketing.

"Easy to use and budget friendly CRM tool"

What do you like best about Nutshell? The simplicty of the platform allows us to add users seamlessely and quickly without having to spend execssive amount of time on training. What do you dislike about Nutshell? We are a federal contracting company and realize nutshell is more aimed for commercial vednors, so we wish it could have a capbility to tailor to federal users as well. What problems is Nutshell solving and how is that benefiting you? Gives my team the ability to house data around ...

"Highly recommended CRM for all kinds of trades"

What do you like best about Nutshell? The ability to modify step-by-step process sales funnels. What do you dislike about Nutshell? Lack of features on mobile app in comparison to pc version. What problems is Nutshell solving and how is that benefiting you? Solving the people and customers issue where not much information could be input in our previous CRM.

"Nutshell Communication"

What do you like best about Nutshell? The thing I like about Nutshell the most is the communication records between my customers and myself and involing my team when assistance is needed. All communication is seen in one place so any questions can be answered by looking in one location. What do you dislike about Nutshell? What I dislike most about Nutshell is the feed where I can see what every team member has done in the company. I feel it clogs my view and distracts from the things I need ...