Nutshell Reviews in June 2025: User Ratings, Pros & Cons

"Good online - Poor Mobile service"

What do you like best about Nutshell? Leads page is easy to use Easy to track individual customers history Easy to tag and communicate within the organisation Easy to rate prospect and customer performance Love the new "star" for coms Easy to template, email and text customers about new lines and specials What do you dislike about Nutshell? Very poor mapping ( location ) and mobile compatability Interface can be clunky No leaderboard for different kinds of interactions Email notifications ...

"Crisp and clean CRM"

What do you like best about Nutshell? Easy to add leads Easy to filter through leads Adding confidence level What do you dislike about Nutshell? One minor thing, but you can´t select category of a lead (e.g. automotive). You need to add a company and select category on a company level. What problems is Nutshell solving and how is that benefiting you? Overview of sales pipeline first and foremost. We have a clear idea of number of leads, pipeline size etc. Clear and easy to use.

"Great to keep all the customers in one place"

What do you like best about Nutshell? Great for sharing with everyone else in the business What do you dislike about Nutshell? Not sure, it seems pretty easy to use and I like it What problems is Nutshell solving and how is that benefiting you? Everyone in the business can share the customer information

"Owner"

What do you like best about Nutshell? One of the best things about Nutshell is if I have questions about searching through my customers or the product in general it is easy to ask questions and get a timely response. What do you dislike about Nutshell? The only issue I have is my own and that will get better as I learn all of the services that I have with their product and how to maximize it. What problems is Nutshell solving and how is that benefiting you? Helping track my prospects and ...

"efficient, well designed CRM"

What do you like best about Nutshell? How well integrated the different areas are, and how much it automates What do you dislike about Nutshell? It can be slow or confusing at times to use What problems is Nutshell solving and how is that benefiting you? Keeping track of marketing and contacts, sending marketing emails, tracking engagement

"Easy to use and navigate"

What do you like best about Nutshell? The scheduler item and syncing emails is helpful What do you dislike about Nutshell? Limited integrations with other platforms What problems is Nutshell solving and how is that benefiting you? Being used a prospecting platform to track a customer journey before they become a customer

"Nutshell has been a great organization tool for teams to stay up-to-date with new information."

What do you like best about Nutshell? I enjoy the different tags you can include on separate leads. Additionally, I was able to learn how to use this tool very quickly. The training videos are extremely helpful, as well as the guides within Nutshell that lay out each feature very clearly. What do you dislike about Nutshell? Sometimes Nutshell freezes, deletes notes, and duplicates tasks. Because I use it so often, I have to overcome this obstacle sometimes. What problems is Nutshell solving ...

"All the information right at hand"

What do you like best about Nutshell? All the information can be handled right there within a few clicks. What do you dislike about Nutshell? It does not work within our specific other site. What problems is Nutshell solving and how is that benefiting you? The diversity between integration has improved.

"Way to track projects across an organization"

What do you like best about Nutshell? easy to log in, easy to see use across users What do you dislike about Nutshell? a bit on the expensive side, no gnatt chart What problems is Nutshell solving and how is that benefiting you? keeping our sales insync across the org

"Easy and productive"

What do you like best about Nutshell? Practic tool to have control with all the customers What do you dislike about Nutshell? A little difficult to understand in the beginning What problems is Nutshell solving and how is that benefiting you? The email tool to share news and information to all the contacts