Paychex Flex Reviews in June 2025: User Ratings, Pros & Cons

"Long time customer"

What do you like best about Paychex Flex? We have been with Paychex for many years and have been happy with the level of service since the beginning. The customer service is great and we especially appreciate the relationship with our HR generalist.

"Great Service"

What do you like best about Paychex Flex? Our Paychex Specialist Ayanna is always so helpful & informative with all of our questions. What do you dislike about Paychex Flex?

"Great for small businesses"

What do you like best about Paychex Flex? It's a very easy system to use for small businesses; most weeks payroll is opening up the system, clicking a few buttons, and you're done. There are tons of reports; a little challenging to find the ones you want sometimes, but everything is always there. Even better, customer support is easy to get to, responsive,a nd super helpful.

"Always receive assistance when asked."

What do you like best about Paychex Flex? The extra assistance from our Payroll Specialist Rosalee Valley. What do you dislike about Paychex Flex?

"Easy and efficient"

What do you like best about Paychex Flex? I love seeing my hours, pay stubs, requesting time off, and changing things very quickly. It is so easy to check my hours, clock in and out, check my pay stubs or just about anything. You cannot be familiar with technology and this will be easy for you to find what you need.

"Great service for small business"

What do you like best about Paychex Flex? They excel in all areas: Responsive customer support, easy to use on-line portal, good value for what you get, and they are very proactive in reacting to emerging payroll related issues, etc.

"Paychex Flex Easy & Convenient"

What do you like best about Paychex Flex? As a small business owner, I have many responsibilities and Paychex Flex allows me to enter weekly payroll quickly and easily.

"Payroll & HR Services That Make Life Easy"

What do you like best about Paychex Flex? Paychex Flex makes running my payroll and staying on top of changes and updates easy. What do you dislike about Paychex Flex?

"I LOVE Paychex Flex!"

What do you like best about Paychex Flex? There are so many things I like about Paychex. I facilitated the change to Paychex with my company last year. The great experience started with our sales rep, and continued through implementation. Everyone was extremely patient and supportive as I was learning the system. I have been assigned my own payroll specialist that is there for me when I need additional help. Our company has purchased additional companies that I have been moving to Paychex. ...

"Paychex Flex - Simple to use and Intuitive"

What do you like best about Paychex Flex? Easy to use, cost effective and terrific customer service What do you dislike about Paychex Flex?