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9.2

Spot Score

Paychex Flex - Payroll Software

Paychex Flex Reviews in June 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

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Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

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Showing 81-90 out of 771

LF

Lindsey F

12/16/21

5 out of 5

"Customer Driven"

What do you like best about Paychex Flex? Their customer service is outstanding. Response time is excellent and their continuity of care is better than what we were receiving with a local payroll specialist. The online platform is easy to understand and learn. If you have any questions they are very patient and willing to take the time to explain. It has been a very cost efficient change for our company.

JB

Jessica B

12/06/21

5 out of 5

"Professional Payroll Company with Great Customer Service"

What do you like best about Paychex Flex? Paychex Flex is easy to use, and the support offered is great. The FAQ provides many of the needed answers when you have a question. The customer service representatives are always helpful and quick to respond with communications.

PC

Pam C

12/02/21

5 out of 5

"OFFICE MANAGER"

What do you like best about Paychex Flex? IT IS REALLY PRETTY EASY TO USE ON THE EMPLOYER SIDE AS WELL AS THE EMPLOYEE SIDE. What do you dislike about Paychex Flex?

JB

Janet B

12/02/21

5 out of 5

"Specialist are always willing to help resolve an issue"

What do you like best about Paychex Flex? Convenience of the data entry page and the ease of reading the reports What do you dislike about Paychex Flex?

KC

Karen C

12/02/21

5 out of 5

"Paychex - Amazing!"

What do you like best about Paychex Flex? Using Paychex is easy. A convenient way to get reports when you need them and how you need them. What do you dislike about Paychex Flex?

CC

Charles C

12/02/21

5 out of 5

"Paychex has been a reliable and responsive payroll vendor"

What do you like best about Paychex Flex? The week to week functions are done without needing any input/attention from me and when I need something special they are helpful and responsive.

RS

Robin Sotsky S

11/30/21

5 out of 5

"Excellent Service Excellent People"

What do you like best about Paychex Flex? I am extremely happy with my Account Representative Llamberto Kodra. He is the greatest and knows his job and is so quick to help me.

AU

Anonymous User

11/30/21

5 out of 5

"Flex is Excellent"

What do you like best about Paychex Flex? Easy to use. Easy for use access. Entering payroll is easier What do you dislike about Paychex Flex?

JB

Josie B

11/30/21

5 out of 5

"Excellent Service Representative"

What do you like best about Paychex Flex? That my service representative is great at what she does and she has gone above and beyond for our practice. What do you dislike about Paychex Flex?

AU

Anonymous User

11/30/21

5 out of 5

"i deal with our Paychex specialist for calling payroll and requesting any changes that needed atten."

What do you like best about Paychex Flex? Our specialist will deal with any request in a timely manner. She sends a reminder when she will be calling for payroll information. She is always pleasant and will research the requested information, even though she might not know the answer.